Forum Discussion

mfillinger's avatar
mfillinger
Newbie
2 years ago

Roku Channel will not load or play

The Roku Channel will not load or play any content. Other channels work fine. Netflix works fine.

I have tried all the "fixes" restart, change network connections, update system, remove and add Roku Channel then restart again. 

  • Roku device model: 2500X
  • serial number:18G34L023282
  • device ID:
  • software OS/version 9.1.0 BUILD 5009-03
  • IP address 192.168.1.2
  • does this issue occur on a specific channel? Roku Channel
  • version/build is the channel Version 2.5 Build 19
  • issue: once on the Roku Channel and selected any show, it will say "loading..." then play, but when play button or ok is pushed, it just goes back to "loading..." won't play
  • located - Wisconsin
  • ISP (internet service provider) SPECTRUM
  •  VPN NO

1 Reply

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Greetings mfillinger,

    Thanks for reaching us here in the Roku Community!

    We're here to help with the playback issue on The Roku Channel, and we really appreciate the extra details you've provided. It looks like the device you're using is no longer receiving updates, which is causing the problem. You might need to consider upgrading, and I've sent you a private message to give you further assistance with this.

    Regards,
    Rey