Roku channel shows will not play
Roku channel won’t play any shows. Tried restarting the connection and redownloading the app. Nothing works.
Forum Discussion
I also have this issue and it has continued for months with two different Rokus.
It is only the Roku channel itself having issues.
I have removed the channel, restarted the Roku, and readded the channel multiple times with no improvement. Device is up to date with all updates and I am not using a VPN.
The channel opens. You can select a movie, video, whatever to watch but when you click play it just does a loop going back to the play option. Video will not load.
Please help
I have the same problem on all three devices, Roku TV, Roku streaming stick, and Roku express. On line chat and Ram could not resolve the problem. Told me to phone a number and give my Case ID# and they said they would call me back but never did. All other streaming platforms work but not the Roku channel.
Hi mlp1,
Greetings and welcome to the Roku Community!
Thanks for sharing this with us, and rest assured that we'll take things from here. But before we can proceed to work on the issue, can you please provide the following details below:
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- Steps to reproduce the issue you are seeing.
Once we receive this information, we'll send it over to the appropriate Roku team to handle the situation further.
All the best,
Kash
