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wekjo's avatar
wekjo
Reel Rookie
2 years ago

Roku Channel resets to ROKU home screen

This problem began on my living room TV 1-30-24,  then spread to my bedroom TV that nite. It is on ALL Roku channels on both TVs. Instead of going to an ad, as you would expect, it goes to Home. Yes I took out, checked, and replaced the batteries. Even removed the removed batteries and after two minutes or Roku jumped back to home so don't believe the story that your remote(s) have an issue. Both TVs also have TV antennas, over the air signal works just fine. Also re-connected my Google TV by ONN and it works just fine. I think the Roku update of 1-24-24 has a hand in this problem which seems to exist on YouTube but not here. By the way do NOT buy the Walmart $20.00 Google TV as it seems to be able to get only about 60% of the channels available on Roku. Will go out today and get the more expensive one.

 

 

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, wekjo

    Thanks for posting here in the Roku Community. 

    We appreciate you for bringing this to our attention, and we're sorry to hear about the trouble. We'd like to collect more information for us to take a closer look at this.

    Is this happening on a specific content or happen with multiple contents on The Roku Channel?

    • What specific Roku devices are you having issues with?
    • With more details, the better we can understand the issue.

    Best wishes,
    Kash