Forum Discussion

dragonboots2005's avatar
dragonboots2005
Roku Guru
2 years ago

Roku Channel problem - July 2023

Anybody having problems with Roku channel having shows with a pixelated or blocky image?  Have seen a few people on here talking about the issue with multiple shows.  I notice it with Coach & The Rifleman, among others.  Have been trying for at least 2 weeks to fix this issue but I guess I will have to quit watching certain shows on this app.  Anybod else? What shows?  Did it ever get fixed for you?  Ty.

    • dragonboots2005's avatar
      dragonboots2005
      Roku Guru
      2 years ago

      It's only the tv shows for me & others on here.  Movies and live channels are fine.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi dragonboots2005,

    Thanks for posting here in the Roku Community!

    We would be more than happy to look into this issue and we'll need more information. Can you please provide us the following information:

    • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
    • Does this issue occur specifically on The Roku Channe? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
    • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
    • Steps to reproduce the issue you are seeing.

    Once we have this information, we will be able to investigate further.

    All the best,
    Kash

    • dragonboots2005's avatar
      dragonboots2005
      Roku Guru
      2 years ago

      I HAVE DONE THIS ALREADY.  I'm not jumping through anymore hoops.  If you read all the comments on here, I am not the only one with this issue.  Your app is not working correctly for a lot of us.  None of the info you are asking for matters & pressing home 27x & blah blah blah.  Again, I have done all this already.  Fix your app.  I'm not trying to be mean or difficult but I am telling you it has ZERO to do with us users ok?  Ask the other ppl on here for info.  I've already done it.  Thanks.

       

      p.s.-  Coach still sucks and is unwatchable with the blocky & blurry images going in & out.  It was NOT like this 3-4 weeks ago if that helps you any.

    • dragonboots2005's avatar
      dragonboots2005
      Roku Guru
      2 years ago

      RokuCarly was the one helping us.  I apologize the thread was in another topic I started regarding the same issue. 

    • JacquelineM's avatar
      JacquelineM
      Newbie
      2 years ago

      I turn on tv & am immediately stuck in paramount plus subscription page. Exit, it comes right back. Cannot get to home. Cannot pull up any other channels. Did not subscribe to paramount plus. Tried resetting router, tv, roku. Nothing helped. Help!

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi JacquelineM,

        Welcome to the Roku Community!

        We understand that you are having a playback issue with a channel. In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

        • Remove the channel. Highlight the channel tile on your home screen and press the Star button on your Roku remote to open the Options menu. Select Remove channel and confirm.
        • Restart your Roku device: Home > Settings > System > Power. "If you do not see a Power submenu, skip to the next step." System restart.
        • Reinstall the channel. Visit the Roku Channel Store and add the channel again.

        Please keep us posted on how it goes!

        All the best,

        Chel