Forum Discussion

240pResolution's avatar
240pResolution
Reel Rookie
3 months ago
Solved

Roku channel picture quality is bad.

The roku channels quality is just bad I get old shows will have low quality but this quality is just bad. Looks like it's in 240p. With no way to fix it as I'm using a roku tv so I can't just go to display type and change it. Like did I miss the option here it mentioned roku channel premium? Because I'd like to be able to make out the background and faces of people in shows. Searching online has yielded no results as no matter how I word my question it all just says setting display type which isn't an option on the tv.

app playback
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    3 months ago

    Thanks for this detailed info, 240pResolution!

    We’ll pass your concern along to the team to investigate. In the meantime, stay tuned, as we'll keep you posted!

    Roku Community Team

5 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 months ago

    Hi, 240pResolution 

    Welcome!

    I understand your concern about the quality of content on The Roku Channel, and I'd like to gather additional information so we can take a closer look at this.

    Share with us the details below...

    • What specific title is the content you are streaming?
    • Have you tried checking the signal quality of your network?
    • Can you share with us a photo referring to the issue?

    Keep us posted.

    Thanks,
    Roku Community Team

    • 240pResolution's avatar
      240pResolution
      Reel Rookie
      3 months ago

      Right now it's dog whisperer. But it does happen with other shows. Even the news which I'd assume would be in HD or FHD.

      Signal strength is excellent at 74mbps which is about a 3rd of my total available download speed.

      After a bit more watching it seems the quality is actually fluctuating so it's jumping from 480p to 240p. None of the shows seem to reach 720 or 1080. It also seems to be worse when going to a next episode or right before and after an ad. So with this issue I don't think a picture would help or really capture the whole issue.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        3 months ago

        Thanks for reporting this, 240pResolution!

        You said the movie you were watching is "Dog Whisperer." Which season or episode had the picture quality issue? Also, have you tried connecting your Roku to a different internet connection?

        We'll be able to verify and isolate the issue even more.

        Please get back to us soon!

        Roku Community Team