Forum Discussion

Zapt's avatar
Zapt
Binge Watcher
10 months ago
Solved

Roku Channel on Fire TV doesn’t show premium add-ons

On Black Friday, I subscribed to MGM+, AMC+, and Paramount+ with Showtime as premium add-ons to the Roku Channel. Although I’ve installed the Roku Channel app on my Insignia Fire TV, the channel does...
  • Zapt's avatar
    Zapt
    10 months ago

    SOLVED: I just spoke to Roku Support. Even though the Roku Channel can be installed on a Fire TV, premium add-ons only work if they’re purchased as add-ons to an Amazon Prime subscription. If I want to see those channels, I’ll need to add a Roku device to the set and view them through that device.

Zapt's avatar
Zapt
Binge Watcher
10 months ago

I can view them fine on the Roku Channel app everywhere (web browser and via the Roku Streaming Stick 4k) except on the app that I installed on the Fire TV. I’m thinking that the Roku app version specifically created for the Fire TV simply doesn’t see the add-ons.

  • Strega2's avatar
    Strega2
    Roku Guru
    10 months ago

    Well that would be in agreement with their terms and conditions. ie: Roku: yes, browser: yes, other device: nope - not listed as a place you can watch them.

  • Zapt's avatar
    Zapt
    Binge Watcher
    10 months ago

    I think I answered my own question. I signed out and then signed back in to the Roku Channel app on the TV. No change.

     But then I searched for a series in the Paramount+ add-on within the Roku Channel, found it, and then was given an option to subscribe to the add-in — which I already purchase — implying that it only sees the add-ins if I bought them through the website and not through the Roku Channel’s Fire TV app.

     Thus, this is a bug.

    • Zapt's avatar
      Zapt
      Binge Watcher
      10 months ago

      SOLVED: I just spoke to Roku Support. Even though the Roku Channel can be installed on a Fire TV, premium add-ons only work if they’re purchased as add-ons to an Amazon Prime subscription. If I want to see those channels, I’ll need to add a Roku device to the set and view them through that device.