Murdock mysteries on Roku Channel is syncing to some other series or storyline. We tried to watch it on a Roku TV and a TV with roku stick. I am hard of hearing and rely on CC. I'm also really addicted to this series. This phenomenon just happened in the last couple of days. I've followed the reset instructions given from this board, and nothing changes. It appears to only be happening with this series.

Hey everyone! Status update 07/17: Good news! This issue is now resolved. If you ever encounter the same problem in the future, please don't hesitate to reach out for help. Happy Streaming! Roku Community Team

Roku Channel not syncing with closed captions!

34 Replies

jlyons1045
Newbie
30 days ago
How can it be that I just started viewing season six episode 2 of Murdoch Mysteries and this problem has not been fixed. It is 6/20/25. Any update on when this might be fixed? I, too, rely heavly on CC since I don't hear well. Is it that difficult to fix? I'll have to wait on any more episodes until this is corrected. It just seems wrong that it takes this long to sync the CC to the correct program. Can we get a timeframe as to when this will be fixed?
Thank you.
- RokuRiamie-D
  Community Moderator
  30 days ago
  Hey, jlyons1045
  
  Thanks for posting!
  
  We're aware of the closed captioning issue on Murdoch Mysteries. Our team is investigating this issue, and we'll update you once we have gathered more information.
  
  Thank you for your understanding.
  
  Roku Community Team
RAGAnne80
Newbie
4 months ago
My family has been enjoying watching Murdoch Mysteries on the Roku Channel since Prime Video removed it from their library. Lately, the closed captions don't match the episode we are watching. Tonight we are watching S6 E9 "Victoria Cross" and we have the captioning for S6 E2 "Winston's Lost Night." This makes it challenging for those who depend on the assistance. Please ask your techs to look into this issue.
- sharon42456
  Newbie
  3 days ago
  The closed caption problem for Murdoch Mysteries season 6 has not been solved. The captions do not match the episode that is being watched. I have to have captions to understand the speech.
  - RokuEmmanuel-D
    Community Moderator
    2 days ago
    Thanks for letting us know, sharon42456!
    
    Can you please share which specific episode where the closed captioning is not in sync?
    
    Please tell us more!
    
    Roku Community Team
- RokuEmmanuel-D
  Community Moderator
  3 days ago
  Hey everyone!
  
  Status update 07/17: Good news! This issue is now resolved.
  
  If you ever encounter the same problem in the future, please don't hesitate to reach out for help.
  
  Happy Streaming!
  
  Roku Community Team
- RokuEmmanuel-D
  Community Moderator
  4 months ago
  Hey, RAGAnne80.
  
  Thanks for sharing it here!
  
  We've let the team know about your concern, and they're checking it out. Just hang tight for any updates!
  
  Let us know if you need help with anything.
  
  Roku Community Team
  - DMyers
    Newbie
    4 months ago
    Our Roku captions for Britbox and Acorn programs have also stopped working tonight, though seemingly fine for YouTube TV and streaming PBS
mariealm1
Reel Rookie
6 months ago
It is Feb. 1, 2025, and this issue is still present. C'mon ROKU!!! Just fix it, already.
Today, just this very minute, I echo Dennis5 last October: "this still is not fixed on season 6. This is using Roku channel for Murdock with commercials. Unfortunately, the commercials cc work perfectly. This is only on Murdock, It is extra weird because it is not ahead or behind it is from an entirely different episode!!!!!"
I am now watching S6,E7. The problem has been present on every episode so far of Season 6, including this one.
PS: I'm now on S6, E9. The captions are from the previous Churchill episode.
- RokuJharra-Q
  Retired Moderator
  6 months ago
  mariealm1
  
  Thank you for bringing to our attention the issue with the Murdock series not syncing with the closed captions for the available seasons and episodes on the Roku Channel.
  
  We have forwarded your concern to the appropriate team, and they are currently addressing the problem. We will keep you updated as soon as we have more information.
  
  We genuinely appreciate your patience—thank you!
  
  Best,
  The Roku Community Team
  - proddin
    Newbie
    5 months ago
    This is still an issue as of February 25th, 2025!
    
    Example:
    Murdoch Mysteries: S15:E13 Murdoch on the Couch
    
    Captions start 30 seconds too early:
    - Captions can be seen starting at 52 seconds, during the intro sequence, but the people in the show do not speaking those lines until 1:22
    
    I believe the reason for the 30 second out of sync is due to additional video in the beginning:
    - 20 seconds of the "TEST" video (rainbow color vertical bars and test tone playing)
    - 10 seconds of a "Picture Shop" countdown
    Then the actual episode starts to play at the 30 second mark in the video player.
    Most likely the captions track has started when the video player starts, and not when the actual episode video starts.
RokuTakashi
Community Moderator
8 months ago
Hi, BootseyWootsey

Welcome to the Roku Community.

We appreciate you for bringing this issue to our attention. Rest assured that this will be forwarded to the appropriate Roku team for further review and investigation. We will keep you posted once more development has been gathered from our team.

Your patience and understanding are appreciated in the meantime.

If you have further concerns or inquiries, please let us know.

Best wishes,
Kash
- BlondeBond007
  Newbie
  9 days ago
  It is now July 11th 2025 and STILL NOT FIXED!??As with many other comments I also rely on closed captions. this is in reference to "Murdoch Mysteries" Season 6 closed captions are STILL showing from a previous episode!?
- BootseyWootsey
  Reel Rookie
  8 months ago
  THIS, is not a new issue! Other posts were made back in October, and the same standard response was given back then.
  I'm not trying to be rude, but hearing loss is why people rely on CC. It seems that it isn't very important for Roku. :-<
  - RokuTakashi
    Community Moderator
    8 months ago
    Thanks for keeping us posted, BootseyWootsey
    
    We want to assure you that our team will work on this issue further. We'd also like to gather the specific season and episode in which the closed captions are not in sync. Our team would like to know if the issue happens with a specific or multiple episode, or happens throughout the season.
    
    Keep us posted.
    
    Best wishes,
    Kash