Forum Discussion

Cpformula's avatar
Cpformula
Newbie
2 months ago
Solved

Roku Channel not loading/playing movies

When I try to play ANY movie on the Roku Channel, it starts to load then goes to the click play screen. Once you select play, it goes back to load and continues this loop. No movies will load and play.

Roku device model: 3050X - Roku 2 XD

Serial #: 12C1CF125128

Software Version: 9.1.0 build 5009-02

This is occurring in the Roku Channel version 2.5 build 19

It's powered by being plugged into a wall outlet and is connected to the TV by HDMI

Tracker ID: 28-166-749

Steps: Open Roku Channel. Select movie. Press play. 

I've tried resetting the device, deleting and reloading xhannel, and clearing cache. Nothing changes the movie not playing. 

 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    2 months ago

    Welcome, Cpformula.

    Thanks for reaching out here!

    As checked, your device is already a legacy Roku device and no longer supports the latest Roku OS update. This could be the reason why you're having problems with the channel.

    For further assistance, please see us in our inbox, as we will be sending you a private message.

    Looking forward to your response!

    Roku Community Team

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    Welcome, Cpformula.

    Thanks for reaching out here!

    As checked, your device is already a legacy Roku device and no longer supports the latest Roku OS update. This could be the reason why you're having problems with the channel.

    For further assistance, please see us in our inbox, as we will be sending you a private message.

    Looking forward to your response!

    Roku Community Team