I am experiencing the same issue now. What is going on?
The same thing just happened on out Roku Ultra. The entire "Continue Watching" list disappeared. All of the series we were watching sre still available, but all of the info about which season and episode we've already seen is lost. What a PITA! Sure hope they fix this.
ska, medicmarie , and Texas-Stardust ,
Helpful to post model numbers in addition to the Roku model name. The Roku team may have to look into whether this is affecting some model numbers or if due to certain locations.
I still have not experienced this on my Insignia RokuTV, my Express 4k+ 3941, or the Ultra 4660.
The standard troubleshooting is to Remove the offending Channel, Restart the Roku, then Reinstall the offending Channel.
Additionally, useful to perform a manual System Update. (Settings..System..System Update [press Check Now), followed by a System Restart with some of these Channel problems.
If the above steps don't work for you, then it may require RokuKariza-D or RokuDanny-R to look into this further for you.
Good point about the model number. Should've thought of that. Sorry!
I'm using the Ultra 4800R receiver.
Thanks for the suggestions about correcting the problem. However, like others, our "continue watching" list reappeared the next day, though some of the shows we were watching are missing, and a couple of shows that we've never watched are now on the list.
I presume the list of what you've watched is kept on the Roku servers and not on the individual receivers. Is that correct?
The model seems to be immaterial to this issue. It's got to be a Roku Channel problem because I have a Hisense Roku TV that I purchased from Walmart in December of 2021 and a Vizio 42 inch flat screen I purchased 15 years ago and bought a Roku Express 10 years ago. They both had the continue watching list disappear the exact same time tonight. This has happened at least once before I purchased the Hisense Roku TV from Walmart. But it came back, though I can't remember how long it took. Roku appears to have a system problem associated with individual accounts, is what I'm guessing. Roku, are you listening???
This is an addition, in response to another comment that suggested checking the website account, I opened my account and it is also missing there. I think that confirms it's a Roku Channel issue. Again, Roku are you listening???
UPDATE AFTER 12 HOURS: It's back the next morning. But just another note, while the "continue watching" was missing, I looked up my "Forged in Fire" seasons 5 and 6 that were free while listed in the "continue watching" and even though I could see the next episode that was pending, season 5 episode 5, it required a subscription. Now that my "continue watching" is back I went straight to "Forged in Fire" and there is no longer a subscription required for that same pending episode. Technology is wonderful when it works, Roku how about fixing this. Very annoying when I'm ready to watch something and can't.
Thank you!
At 76 I am computer illiterate!
Lost Continue Watching and was livid as I couldn't remember the shows. Followed your directions and SUCCESSFULLY.
Very grateful
