Forum Discussion

andelanian's avatar
andelanian
Reel Rookie
6 months ago
Solved

Roku Channel Max not showing new Real Time Bill Maher episode 1 Season 23

I just subscribed in November 2024 to Max via The Roku Channel.  I have been successfully watching movies on Roku Max - it is a separate app on my Roku TV (there is Max which I no longer have)(and th...
  • RokuJharra-Q's avatar
    RokuJharra-Q
    6 months ago

    Hi, andelanian!

    We are pleased to inform you that the issue you reported may have been resolved.

    We kindly invite you to verify whether you are still experiencing issues with Roku Channel Max not displaying the new episode of Real Time with Bill Maher, Season 23, Episode 1.

    Should you need any additional assistance or have further concerns, please do not hesitate to reach out.

    Thank you for your understanding and patience.

    Happy Streaming! đź’ś
    The Roku Community Team

  • andelanian's avatar
    andelanian
    6 months ago

    The mobile Roku Channel app also does not allow for removal until subscription is over.  Part of the issue is that Roku support AND Max support as well as Roku Community and other Google search sites both all suggest as one of the first attempted fixes (of not being able to watch a current/just dropped episode of a particular series on Roku Channel supported Max but able to watch all other Max series current/just dropped episodes)  - is to UNINSTALL and REINSTALL the Roku Channel Max app - which isn't an option via PC or mobile app and will not ever be a FIX because you have to CANCEL the Roky Channel supported Max to even do that.  
    No one is able to watch the current Just dropped episodes of Season 23 of Real Time With Bill Maher via Roku Channel (supported) Max - the problem will not be fixed by any un/re install of the app, this is completely clear now after spending HOURS talking with Roku Support tech and Max support  - literally neither of them have a CLUE why it is happening ONLY with Real Time With Bill Maher and each pointed the finger at the other.  I suspect this is something to do SPECIFICALLY with Real Time With Bill Maher itself - maybe THEY refuse to allow current season to be on any other app than MAX, i.e "real" original Max and not Roku Channel Max.  I do not have a provider so I have to get MAX by paying for a Prime Video membership.  With the version of Max via Prime - works perfectly, I can watch Season 23  real time with bill Maher episodes every Friday night at the time it drops.  With Roku Max  - nope.  
    Roku Channel need to figure it out and have this as a caveat with their Roku Channel Supported Max - a "by the way" you may not be able to watch SOME current seasons of some Max series.  
    If you don't watch Real Time With Bill Maher, Roku Channel Max should work fine for you.  If you do - ditch Roku Channel Max and use your provider to get Max or if no provider like me, you'll have to suck it up and pay for a Prime membership if you don't already.  This should not be that difficult for Roku/Max to answer honestly  about why current season of Real time With Bill Maher is NOT available.  Even when I asked for escalation, none of them had a clue why.  

renojim's avatar
renojim
Community Streaming Expert
6 months ago

DrRandyHester, "Remove app" won't show up until the current period of your subscription expires since you still have access until that date.  Try using the mobile app on your phone to remove it.  Use the search within the app to search for "Max" and there should be an option to remove it.  Keep in mind that removing an app doesn't affect the subscription.  I don't know if removing it and reinstalling it will affect the missing episode issue, but make sure after your remove it and before you reinstall it you perform a "System restart" from Settings->System or Settings->System->Power (as appropriate) or the remove/reinstall won't have any effect.

Roku Mobile App - Free for iOS® or Android™ | Roku

andelanian's avatar
andelanian
Reel Rookie
6 months ago

The mobile Roku Channel app also does not allow for removal until subscription is over.  Part of the issue is that Roku support AND Max support as well as Roku Community and other Google search sites both all suggest as one of the first attempted fixes (of not being able to watch a current/just dropped episode of a particular series on Roku Channel supported Max but able to watch all other Max series current/just dropped episodes)  - is to UNINSTALL and REINSTALL the Roku Channel Max app - which isn't an option via PC or mobile app and will not ever be a FIX because you have to CANCEL the Roky Channel supported Max to even do that.  
No one is able to watch the current Just dropped episodes of Season 23 of Real Time With Bill Maher via Roku Channel (supported) Max - the problem will not be fixed by any un/re install of the app, this is completely clear now after spending HOURS talking with Roku Support tech and Max support  - literally neither of them have a CLUE why it is happening ONLY with Real Time With Bill Maher and each pointed the finger at the other.  I suspect this is something to do SPECIFICALLY with Real Time With Bill Maher itself - maybe THEY refuse to allow current season to be on any other app than MAX, i.e "real" original Max and not Roku Channel Max.  I do not have a provider so I have to get MAX by paying for a Prime Video membership.  With the version of Max via Prime - works perfectly, I can watch Season 23  real time with bill Maher episodes every Friday night at the time it drops.  With Roku Max  - nope.  
Roku Channel need to figure it out and have this as a caveat with their Roku Channel Supported Max - a "by the way" you may not be able to watch SOME current seasons of some Max series.  
If you don't watch Real Time With Bill Maher, Roku Channel Max should work fine for you.  If you do - ditch Roku Channel Max and use your provider to get Max or if no provider like me, you'll have to suck it up and pay for a Prime membership if you don't already.  This should not be that difficult for Roku/Max to answer honestly  about why current season of Real time With Bill Maher is NOT available.  Even when I asked for escalation, none of them had a clue why.