Forum Discussion

coden767's avatar
coden767
Channel Surfer
3 years ago

Roku Channel in Mexico fails to play after Jan. 10, 2023

We are in Mexico using Roku Express.  Before Jan. 10, we could access the Roku Channel fine,  Last night and today, we cannot access anything on the Roku Channel.  Other channels (Netflix, Amazon, et...
coden767's avatar
coden767
Channel Surfer
3 years ago

I purchased my Roku Express in Mexico and set my account up in Mexico.  I believe a previous response also indicated the transactions wre in Mexico and accounts set up here in Mexico.  This was a changed around Jan. 10 2023.  Before we had no trouble.  Thank you.

 

Thanks.

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

coden767

Thanks for the post.

As previously stated, it would appear that your Roku account is setup in the incorrect region than where you are currently located.

If you need further assistance regarding your Roku account, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.


Thanks,
Danny