Forum Discussion

coden767's avatar
coden767
Channel Surfer
3 years ago

Roku Channel in Mexico fails to play after Jan. 10, 2023

We are in Mexico using Roku Express.  Before Jan. 10, we could access the Roku Channel fine,  Last night and today, we cannot access anything on the Roku Channel.  Other channels (Netflix, Amazon, et...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Hi Community users,

Thanks for the posts.

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted what you find out and we will be able to assist you further.


Thanks,
Danny

coden767's avatar
coden767
Channel Surfer
3 years ago

I purchased my Roku Express in Mexico and set my account up in Mexico.  I believe a previous response also indicated the transactions wre in Mexico and accounts set up here in Mexico.  This was a changed around Jan. 10 2023.  Before we had no trouble.  Thank you.

 

Thanks.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    coden767

    Thanks for the post.

    As previously stated, it would appear that your Roku account is setup in the incorrect region than where you are currently located.

    If you need further assistance regarding your Roku account, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.


    Thanks,
    Danny