Forum Discussion

coden767's avatar
coden767
Channel Surfer
3 years ago

Roku Channel in Mexico fails to play after Jan. 10, 2023

We are in Mexico using Roku Express.  Before Jan. 10, we could access the Roku Channel fine,  Last night and today, we cannot access anything on the Roku Channel.  Other channels (Netflix, Amazon, et...
RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi coden767,

Welcome to the Roku Community!

I'd be happy to look closely to see how we can help get you up and running.
Here are a few questions here to better understand what you're experiencing:

  1. Are you receiving error messages or codes when accessing the channel?
  2. What troubleshooting steps have you taken so far to try to resolve the issue?
  3. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
  4. Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?

With more information, we will be able to assist you further.


Best regards,
Mary

coden767's avatar
coden767
Channel Surfer
3 years ago

1. No codes

2. Tried your #4 of add/remove channel and restarting device.  No change.

3. When I press enter on a show I was watching that I want to watch, the next screen that comes up is the previous one showing, for example,  Play S2/E22, See all episodes, Captions & audio track, etc. That just keeps repeating if I enter Play again

  • coden767's avatar
    coden767
    Channel Surfer
    3 years ago

    If I try to access online via my Roku account instead of my TV/Roku Express, I get that it is not available in my region.  It was available 2 days ago, and many weeks before that. 

    https://therokuchannel.roku.com/enguard/es-mx

     
     

     

     

     

    • renojim's avatar
      renojim
      Community Streaming Expert
      3 years ago

      I don't have a good answer for you, but this states that in Mexico it's only available via a Roku device, not the web.

    • MrsMay's avatar
      MrsMay
      Reel Rookie
      3 years ago

      I too am having the same issue none of my “watch free” or “watch now” programs will no longer play even shows that I was in the middle of! Such as “**bleep** on Wheels” this is very frustrating since long ago I have switched to Roku being the only way to watch tv in my house 

      • MrsMay's avatar
        MrsMay
        Reel Rookie
        3 years ago

        Ok Roku fam I have the answer! You might not like it but IT DOES work! Do a factory reset and use a NEW email. Like make a new account and it will set up your device at your current location instead the machine reverting back to all its old settings with your old email. And all the shows will work!

  • xctraveler's avatar
    xctraveler
    Newbie
    3 years ago

    I am having same issue. The Roku channel thus any of their shows and Live TV like news streaming unexpectedly quit.  What’s the issue and is there a work around?

    • xctraveler's avatar
      xctraveler
      Newbie
      3 years ago

      I even recently bought the Roku stick here in Mexico (more expensive here). Roku channels worked initially and then just stopped.  Please does anyone have  solution.