We are in Mexico using Roku Express. Before Jan. 10, we could access the Roku Channel fine, Last night and today, we cannot access anything on the Roku Channel. Other channels (Netflix, Amazon, etc) work. But shows on the Roku Channel that we watched 2 days ago fail to play.
Hi coden767,
Welcome to the Roku Community!
I'd be happy to look closely to see how we can help get you up and running.
Here are a few questions here to better understand what you're experiencing:
With more information, we will be able to assist you further.
Best regards,
Mary
1. No codes
2. Tried your #4 of add/remove channel and restarting device. No change.
3. When I press enter on a show I was watching that I want to watch, the next screen that comes up is the previous one showing, for example, Play S2/E22, See all episodes, Captions & audio track, etc. That just keeps repeating if I enter Play again
If I try to access online via my Roku account instead of my TV/Roku Express, I get that it is not available in my region. It was available 2 days ago, and many weeks before that.
https://therokuchannel.roku.com/enguard/es-mx
I live on the Mayan Riviera and this is forever happening with my Roku ultra. Some days it will play live TV and I can see the Carol Burnett channel I can see the Bob Ross channel I can see antiques roadshow live channel. Then after January 10th it's just black screen. It's very frustrating.
Hi Community users,
Thanks for the posts.
It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.
We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?
Please keep us posted what you find out and we will be able to assist you further.
Thanks,
Danny
I purchased my Roku Express in Mexico and set my account up in Mexico. I believe a previous response also indicated the transactions wre in Mexico and accounts set up here in Mexico. This was a changed around Jan. 10 2023. Before we had no trouble. Thank you.
Thanks.
Thanks for the post.
As previously stated, it would appear that your Roku account is setup in the incorrect region than where you are currently located.
If you need further assistance regarding your Roku account, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.
Thanks,
Danny
