Forum Discussion

MyStupidFace's avatar
MyStupidFace
Reel Rookie
2 years ago

Roku Channel has some playback errors on fire stick

I've gone through a bunch of the threads about this going back roughly 2 years, have seen many replies from RokuAnjelie RokuJechealR RokuCarly and even a couple threads marked "solved"... yet none of...
app playback
RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Welcome and thank you for posting here in the Roku Community, MyStupidFace!

Thanks for informing us about this. Rest assured that we'll share this with the team for review.

In order to narrow down the cause of the issue, kindly provide us with additional details such as follows:

  • What specific error messages are being prompted? 
  • Are all of the content available on The Roku Channel affected by this? If not, what specific content are you having this issue with?
  • Were you able to access any content inside The Roku Channel at all?

In the meantime, we appreciate you for trying to troubleshoot this app. We'll be looking forward to your update.

Best regards,
Carly

MyStupidFace's avatar
MyStupidFace
Reel Rookie
2 years ago

I typed out a lengthy response last week, came back to check it and it's not here. Because of that, I just typed up another response, hit post, and was redirected... while my response was completely wiped away. Not doing it again.

  • On Firestick, some programs work and some don't.
  • "Castle" doesn't work, and gives this message every time: 
  • Playback Error
  • Unfortunately, we were unable to play this content. Please try again later.
  • Castle works on Android app.
  • Android app cannot find Firestick despite being on same wi-fi network.

You can mark this post solved though, because — given two years of posts with nearly identical issues with absolutely no solutions or fixes provided, I've determined the easiest way to deal with the problem is to just delete the Roku Channel and find an alternate method to watch.

Cheers!