Tried all of the above problem solves. However, none of them worked.
How do we contact Roku directly to get them to fix this problem it's been 2 weeks now?
should I just go buy a fire stick?
Welcome, and thank you for posting here in the Roku Community, LH2176.
Thanks for bringing this to our attention, and we sincerely regret any trouble and inconvenience this may have caused you.
May we first know if you have connected your Roku streaming device to an alternative network, such as a mobile hotspot, to see if the issue will still occur? If so, and to no avail, we highly recommend providing us with the information that RokuJohnB requested so we can forward this to the appropriate Roku team for additional reinforcement.
Please make sure to include the Tracker ID.
We'll be looking forward to your response as we are more than eager to help you with your concern.
Best regards,
Carly
I’ve been having the same issue for about two weeks having made NO changes to any settings. Because of how annoying this is, I avoid watching the ROKU channel and will continue avoiding it until it stops. If I want a free trial on another channel, I will go to that channel and sign up. This seems to me to be a deliberate attempt to get new signups rather than a mistake in programming, and it’s extremely annoying.
Hello Community Users!
We're glad you reached out about this, as we must get it fixed for you. We wanted to let you know that we are continuing to investigate your reported issue and hope to provide you with a more detailed update when additional information is available.
Thanks for your continued patience. Do not hesitate to let us know if you have any additional feedback.
Thanks,
Arjiemar
RokuArjiemar Been over 3 weeks since I watched anything within The Roku Channel app itself, decided to give it go and see if this ever was fixed. Nope. Ad break frozen at end. Guess I and others should just accept this will be never resolved. But hey, I grabbed another Issue Tracker ID exactly on the frozen screen using the voice command, ID 15-005-785.
