Roku channel freezes on commercial's last frame Roku Express

As I said in my original post, I own a Roku Express 3930X, Software version 12.5.0-build 4169-AE, Device ID S008305XE283. When watching shows on Roku channel, everything freezes when returning from a commercial back to the program, showing the last frame of the commercial. I have retstarted the Roku, both via the menu and unplugging and waiting a bit. I have checked for software updates. I have tossed the Roku channel app, then restarted the Roku, then re-installed the Roku app. I have reset to factory settings, redoing all my channels and log-ins. This last step at least gave me one streamed show before it started freezing again. I have spent quite a few hours reading on line and trying things. Is there any reason not to use my 3 lb sledge hammer on it?

The serial number is X004002XE283. The problem channel is the Roku channel (Version 9.3 - build 10). I was unsuccessful at getting the Tracker ID. Maybe I should have said "stuck" instead of "frozen". The rewind, pause/play, forward keys do not respond; the back and the forward buttons do not respond. However, the home button takes me back home so I can't get the tracker id with the 5 press approach. The basic flow of the issue is play a show, at the first commercial break it's stuck on the last frame. The only thing I can do his hit back and resume play. At that point I have to go through another full set of commercials. Then it returns to my program, but it's the same issue at the next commercial break. Really, really annoying. Any help would be great. I have already even done a factory reset.

I am having the same issue with commercials freezing on only the roku express running version 12.5.  I have 2 other express devices running version 12.0 and it does not happen on those other 2 devices running 12.0.

Is there a way to rollback to version 12.0 on this device.  If not, what are you people doing to correct this problem?

More tracker IDs

HC-042-114‚ -142

HC-043-568‚ -571

HC-044-978

HC-046-080‚ -093

I also have the same problem, Roku Express, Roku channel, Tiny House Hunting show.  I get it back into play by backing out of the episode and then reloading it.  It immediately plays an ad and then goes right back into the show where I left off.  So, I am assuming that some of the advertisers may be having a problem on their end.

All my Roku Express are plugged in to their own wall adapter. So power is not the issue. I'm wondering if this has something to do with the latest updates to accommodate the new voice remote. Software gets confused between older non-voice and the new voice capable ones. Why else would it be telling me to use voice when I don't have such a device.

I'm having this same issue over a week now since the last software update with my Roku Express model 3930RW, it has worked fine for the last 34 months since I got it. Super disappointing, already starting to avoid watching anything I had in my saved list or in progress on The Roku Channel. And I tried the usual uninstall/reboot/reinstall as well, and a different internet network.  

Hi Dave0365,

Thanks for your first post and for providing the device information here in the Roku Community!

Please be advised that we have passed along the information you provided to the appropriate Roku team for further investigation.

Once we have available updates, we'll make sure to update this Community thread.

We hope to get everything sorted out soon, and we appreciate your patience with us in the meantime.

All the best,

Chel

Moved Tv and Roku box next to router, now when it stops and shows a local Bojangles address in the bottom left conner.

this is a first, but it still locks up and i have to push the back button and restart the show. 

A warm welcome here in the Roku Community, shocktrooperb.

We appreciate you for bringing this to our attention. 

We are aware of this occurring issue and our team is currently in the process of investigating the root cause of this. Would you mind providing us with the following information below so we can report it to the team and further review your device as well? 

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

We'll be anticipating your update!

Best regards,
Carly

Hi mcHelen,

Thanks for providing your device information that we need to investigate further on this issue!

Please note that we have passed this along to our Roku appropriate team. In the meantime, we appreciate your patience and understanding regarding this matter.

If there's anything else we can further assist you with aside from this, let us know.

All the best,

Chel

Hi Voyager1,

Greetings from the Roku Community!

Thanks for performing some steps to try to resolve the issue. Please note that we are currently aware of this, and our engineering team has been investigating this issue closely.

In the meantime, would you mind providing us with the following information below so we can report it to the team and further review your device as well?

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Please keep us posted with the details.

All the best,

Chel