Forum Discussion

latinoec's avatar
latinoec
Reel Rookie
2 years ago
Solved

Roku channel doesn’t work

Hello guys,  since some time the Roku channel life doesn’t open. I cannot find any way to chat with somebody. Please any recommendations? 
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi latinoec,

    Thanks for the quick reply!

    We'd like to assist you with your streaming problem with the Roku Channel. Kindly follow the troubleshooting steps provided on how to resolve a channel playback issue and let us know if it fixes the issue.

    We'll be waiting for your update.

    Kind regards,

    Eunice

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! latinoec,

Thank you for joining us here in the Roku Community!

We appreciate you reaching out to us. We're pleased to assist.

  • Do other browsers work (i.e. Chrome, Firefox, and Safari)?
  • Does clearing cookies fix the issue?
  • Does signing out of the account and back in fix it?
  • You can try using incognito when using your browser.

Thanks,

Arjiemar

latinoec's avatar
latinoec
Reel Rookie
2 years ago

Hello Arjiemar

do you mean the app in Roku? For example sling, directv and others works perfect. However the same Roku live app doesn’t. 

please let me know why this is happening or what I have to do. Thank you. 

jose luis 

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi latinoec,

    Thanks for the quick reply!

    We'd like to assist you with your streaming problem with the Roku Channel. Kindly follow the troubleshooting steps provided on how to resolve a channel playback issue and let us know if it fixes the issue.

    We'll be waiting for your update.

    Kind regards,

    Eunice