Forum Discussion

2beretired's avatar
2beretired
Newbie
2 years ago
Solved

Roku channel does not switch back to video after ads

I am having the problem, I have tried to watch This Old House on my Samsung TV,  Roku is installed. After ads, the show would not come on.  I have another TV with the streaming device connected.  Same show, same problem.  Today is the first time that I have had the problem...what is the solution?

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Entwood

    Warmest of welcomes.

    Thanks for bringing this to our attention, and we're sorry to hear about the trouble. We'd be more than glad to assist. In this instance, we recommend following the troubleshooting steps provided below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    After performing this, kindly please check if you're still seeing the issue persists.

    Please keep us posted.

    Best wishes,
    Kash

16 Replies

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi 2beretired,

    Thanks for bringing this concern to our attention.

    Would you mind trying to restart your device by going to Settings > System > Power (skip if option unavailable) > System Restart? Also, may we know if the issue happens with all your devices?

    Please keep us posted.

    Regards,
    Janadee

    • Lindamartine's avatar
      Lindamartine
      Newbie
      2 years ago

      I followed your reset instructions and the problem continued. Program does not restart after as and going back just starts another round of ads

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Lindamartine,

        Thanks for making your first post here in the Roku Community!

        Does this issue happen when streaming an on-demand show or during Live TV?

        Please keep us posted.

        Thanks,

        Rey

  • MadCatWoman's avatar
    MadCatWoman
    Newbie
    2 years ago

    I am having the same issue - except that it is happening on every channel and most programs. It's clearly not an isolated issue.

    • Entwood's avatar
      Entwood
      Reel Rookie
      2 years ago

      Hi, I think the phrase "grin and bear it" is applicable here... we have been complaining about this problems for months now, and the only replies we get are the same non-working ones .... we have all restarted/reset/deleted/reinstalled/contacted ITV/ prayed/donated to worthy causes etc etc to no avail.

      An actual working solution, or even an admission that the problem exists, is never forthcoming, and appears never likely to be given. 

      Not an great advert for a Roku product as I cannot, in all honesty, recommend one to friends.

       

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Entwood,

        Thank you for keeping us posted!

        We'd love to further investigate this issue thoroughly. Is this happening on all channels and contents, or is it isolated? (Specify) Could you send a photo of your running problem as well?

        We look forward to hearing from you soon.

        Thanks,
        John

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi MadCatWoman,

      Thanks for the first post in the Roku Community!

      We're sorry for any inconvenience this may have caused with the playback issue. We would like to know how to identify and resolve this issue. A few questions here to better understand what you're experiencing:

      • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
      • Does the issue occur on a specific ad?
      • What troubleshooting steps have you already taken to try to resolve the issue?
      • Have you tried restarting your Roku device? To restart, go to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

      With more detailed information, we will be able to assist you further.

      All the best,
      Chel