Forum Discussion

rmikes4154's avatar
rmikes4154
Reel Rookie
2 months ago

Roku Channel contents keep showing on recommendations row after "Disliked/Thumbs down"

Why is it when I say I DON'T LIKE a video, Roku Channel keeps suggesting I'd like to watch it.

I have marked EVERY Steven Seagal movie as DON'T LIKE. Not only does the Roku channel continue to recommend movies with that performer (can't call him an actor since he can't act worth a diddle), since I finally got ALL Seagal movies marked as DON'T LIKE. How does the Roku channel respond to that, more than 1/2 of the movies it reccommends ARE THESE MOVIES!! Do the thumb up and thumb down buttons actually work? Seems to me they work backwards!

How do I contact the people in charge of the Roku Channel, instead of just complaining to other users? I've got several other complaints I'd get on record as well.

5 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator

    Hey, rmikes4154.

    Thanks for sharing this here!

    Could you share some info? 

    • When did you start noticing this issue?
    • Aside from the Roku Channel, have you observed similar behavior within other apps?
    • How many Roku devices do you have? If multiple, are they also experiencing the same?

    Please tell us more!

    Roku Community Team

    • rmikes4154's avatar
      rmikes4154
      Reel Rookie

      - When did I notice it? When I started using the thumbs up and thumbs down feature.

      -Does it happen with other channels? Not with the 2 other channels I watch (Prime and Hulu)

      -How many Roku devices do you have? There is one other Roku device, my son's. He has his own Roku account. we are both using late model devices.

      - If multiple, are they experiencing the same? Unknown. My son doesn't use the like/dislike feature on his Roku account.

      Ironically, the desire to NOT have Steven Seagal recommended IS THE REASON I started using the feature. I used to like the guy, until I met him in person. He's a mean, abrasive person to his fans, acted like we were beneath him and were totally annoying to him. I'll NEVER watch a show with him in it.

      His movies, all with thumbs keep getting recommended on the row that is supposed to be my favorite stars. This row in itself is a joke. More often than not, none of the movies offered has my favorite stars in it, even since I started using the like/dislike feature. This row offers from 4 to 10 Seagal movies all the time, as well as most rows, but this row angers me the most.

      It seems like the AI recommendations are simply computer suggestions. I don't see any artificial intelligence there. If there was, it would do exactly what the banner says and use the dislike rating to avoid suggesting any movies with Seagal.

      Here's a thought: add a form to the Roku channel ASKING if there any stars that are a must watch and a never watch for the user, as a baseline, because disliking the movie doesn't seem to be telling the channel bot that I don't like the actor, just that I don't like the movie.

      I hope you can do something about this, because I use the Roku channel more that the pay channels. It has many more golden oldies than they do.

      Have a good day,

      Mike Schiavone

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator

        Thanks for responding, rmikes4154!

        We want to pass this on to the team for a look. Can you drop some details below to help us dig a little deeper?

        • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
        • Tracker ID (Press Home five times, then press Back button five times)
        • App build version (Highlight the app from the Home Screen and press the Star * Button)

        We look forward to hearing from you!

        Roku Community Team