Forum Discussion

1031982's avatar
1031982
Channel Surfer
5 months ago
Solved

Roku Channel and Roku Live TV not working

II am unable to stream from the Roku Channer or Live TV. When opening the Live TV, I get a black screen. On the Roku Channel, when I select something, the screen goes purple with the preview image in the right corner of the TV.

Everything was working a couple days ago. All other apps work just fine.

 

Restarting the Roku, router, and gateway does nothing to fix this. Resetting the Roku did not help.

app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    5 months ago

    Hi, 1031982

    Thank you for sharing your update. We're glad to hear that you can access Live TV on your device. 

     

    If you encounter any similar issues in the future, please visit our support article on problems playing content on your Roku device. Additionally, feel free to contact us, and we can work with our team to review the situation.

    We hope you enjoy your streaming!

    Best,
    The Roku Community Team

5 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    5 months ago

    Where are you located and are you using a VPN?  Does connecting to your phone's hotspot, if possible, change anything?

    • 1031982's avatar
      1031982
      Channel Surfer
      5 months ago

      I am in Illinois. No VPN. I can't connect to my phones hotspot because I am in a basement.

       

      The only thing that has changed, which was a while ago, was a hardware firewall was installed. However, to get around that I would need to know either the domain names or IP addresses to add exclusions.

      • renojim's avatar
        renojim
        Community Streaming Expert
        5 months ago

        Can you disable the firewall temporarily to see if that's really the culprit?