Roku cannot launch any streaming services but internet otherwise working
I have the same problem. Internet signal good. When I go to settings and network, it indicates a green check for internet and wireless. I can use the internet on my laptop. In fact I am typing this on my laptop now. But when I try to use any of the Roku apps such as netflix, AmazonPrime, YouTube TV, I get messages like "failed to load content", or "no internet connection." I have unplugged and plugged everything multiple times. We have two Roku devices on different TVs. Same problem on each. I swapped out one Roku for an Apple TV box and had the same problem. I see that no one actually helped the prior writer. Has anyone had the same issue. Any ideas?
Hi Rema,
Welcome to the Roku Community!
We appreciate you taking fantastic troubleshooting steps to try to resolve the issue. Since you are connected to a mobile hotspot, everything seems to be working fine. We recommend restarting all your network equipment—gateway, modem, and router. Just unplug everything for a few seconds and plug them back in. Once your network equipment restarts, restart your Roku devices.
To restart, please navigate to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).
Also, ensure that your router broadcasts a 2.4GHz Wi-Fi network for the device to connect to.
Please keep us posted on what you find out, and we will be able to assist you further.
All the best,
Chel
Hi medlibrarian,
Greetings from the Roku Community!
Thanks for sharing the connectivity trouble you've been experiencing with your Roku device and taking steps to resolve it.
Please be advised that Roku Premiere is only compatible with wireless b/g/n networks on the 2.4GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network to which the device can connect. You can check your device model by navigating to Settings > System > About.
You can also try configuring your router and using wireless channels 1, 6, or 11, which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.
If you need help adjusting your router settings, we recommend contacting your internet service provider's customer support team. They have the expertise to help configure your wireless gateway and may be able to resolve this issue.
In addition, if you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet.
Feel free to keep us posted on how it goes, and we'll continue assisting you from there.
All the best,
ChelHi, SuspectResidue
Welcome to the Roku Community.
We understand the network connectivity issues you've experienced, including receiving an error code stating that your Roku device is not connected to the internet. We're here to assist you in resolving this issue. Please follow the troubleshooting steps provided below.
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
Once you've performed the steps above, your Roku device will complete a system restart and hopefully return to normal operation after a moment. If it does not, continue to the next section.
- Press Home on your Roku remote
- Scroll and select Settings
- Select Advanced system settings
- Select Network connection reset
- Select Reset connection
After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.
Additionally, we'd recommend restarting your router/modem to have optimal usage once its network refreshes.
Keep us posted on how this works.
Best wishes,
KashHi, JETEXAS
Thanks for posting, and welcome to the Roku Community.
We understand the issue you have encountered with your Roku device that doesn't open any streaming services once you've switched your internet service provider.
We would recommend trying to connect to an alternative network connection, such as a mobile hotspot, to see if you're able to open any channels/apps on your Rok device. If you are successful in opening an app using your mobile hotspot, it is an indication that the issue may be rooted in the internet service provider. If this is the case, you may want to contact your internet service provider directly and inquire about the issue you have encountered so they can provide a workaround to address the issue.
Keep us posted on what you find out.
Best wishes.
Kash
