Forum Discussion

KarlB's avatar
KarlB
Newbie
2 years ago
Solved

Roku cannot launch any streaming services but internet otherwise working

I have the same problem. Internet signal good.  When I go to settings and network, it indicates a green check for internet and wireless.   I can use the internet on my laptop.  In fact I am typing this on my laptop now.    But when I try to use any of the Roku apps such as netflix, AmazonPrime, YouTube TV, I get messages like "failed to load content",  or "no internet connection."  I have unplugged and plugged everything multiple times.  We have two Roku devices on different TVs.  Same problem on each.    I swapped out one  Roku for an Apple TV box and had the same problem.  I see that no one actually helped the prior writer.  Has anyone had the same issue. Any ideas?

 

 

  • Hi Rema,

    Welcome to the Roku Community!

    We appreciate you taking fantastic troubleshooting steps to try to resolve the issue. Since you are connected to a mobile hotspot, everything seems to be working fine. We recommend restarting all your network equipment—gateway, modem, and router. Just unplug everything for a few seconds and plug them back in. Once your network equipment restarts, restart your Roku devices.

    To restart, please navigate to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

    Also, ensure that your router broadcasts a 2.4GHz Wi-Fi network for the device to connect to.

    Please keep us posted on what you find out, and we will be able to assist you further.

    All the best,

    Chel

  • Hi medlibrarian,

    Greetings from the Roku Community!

    Thanks for sharing the connectivity trouble you've been experiencing with your Roku device and taking steps to resolve it.

    Please be advised that Roku Premiere is only compatible with wireless b/g/n networks on the 2.4GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network to which the device can connect. You can check your device model by navigating to Settings > System > About.

    You can also try configuring your router and using wireless channels 1, 6, or 11, which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

    If you need help adjusting your router settings, we recommend contacting your internet service provider's customer support team. They have the expertise to help configure your wireless gateway and may be able to resolve this issue.

    In addition, if you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet.

    Feel free to keep us posted on how it goes, and we'll continue assisting you from there.

    All the best,
    Chel

  • RokuTakashi's avatar
    RokuTakashi
    11 months ago

    Hi, SuspectResidue 

    Welcome to the Roku Community.

    We understand the network connectivity issues you've experienced, including receiving an error code stating that your Roku device is not connected to the internet. We're here to assist you in resolving this issue. Please follow the troubleshooting steps provided below.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Once you've performed the steps above, your Roku device will complete a system restart and hopefully return to normal operation after a moment. If it does not, continue to the next section.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Advanced system settings
    4. Select Network connection reset
    5. Select Reset connection

    After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.

    Additionally, we'd recommend restarting your router/modem to have optimal usage once its network refreshes.

    Keep us posted on how this works.

    Best wishes,
    Kash

  • Hi, JETEXAS 

    Thanks for posting, and welcome to the Roku Community.

    We understand the issue you have encountered with your Roku device that doesn't open any streaming services once you've switched your internet service provider. 

    We would recommend trying to connect to an alternative network connection, such as a mobile hotspot, to see if you're able to open any channels/apps on your Rok device. If you are successful in opening an app using your mobile hotspot, it is an indication that the issue may be rooted in the internet service provider. If this is the case, you may want to contact your internet service provider directly and inquire about the issue you have encountered so they can provide a workaround to address the issue.

    Keep us posted on what you find out.

    Best wishes.
    Kash

  • I have the same problem. It's so frustrating that I cannot watch the streaming service that I pay for!

    • SayRight's avatar
      SayRight
      Reel Rookie

      I see not only I have such problem. Hope to be everything ok soon

  • I just fixed this problem on my Roku by connecting to a different network (specifically my phone’s hotspot, but I don’t think that’s pertinent), checking that I could connect to an app, then going back to my normal network.  Then it worked. 🤷🏼‍♀️

  • One more clue:  This happened after a power outage.  

     

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator

      Hi KarlB,

      Welcome to the Roku community!

      For this concern, we recommend restarting all your network equipment—gateway, modem, and router. Just unplug everything for a few seconds and plug them back in. Once your network equipment restarts, restart your Roku devices.

      To restart, please navigate to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

      Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.

      All the best,

      Chel

      • Alittlebite's avatar
        Alittlebite
        Newbie

        Didn't work for me. 3 devices, nothing changes, did all the steps. Internet went out and now I feel like I'm back to square one looking for a streaming device. Really need on call customer service, feel like searching through this page is pointless because of so many issues.

  • Same problem. My internet connection is excellent. Submitting this same issue on my smart phone. Roku is my streaming device. Unable to connect TV apps thru Roku device altho cable service provider & internet is excellent 👌 Unplugged and replugged several times (always waiting proper time for modem to reset B4 reconnecting router) but it appears that's not the problem. It's definitely the Roku streaming device. 

    My Roku model3 has sufficient capacity to stream many apps but can't stream AppleTV despite many attempts with AppleTV support (very smart & patient reps).  This was 1st curiosity what could be wrong with the Roku streaming device 🤔

    Current problem is Roku device NOT STREAMING anything. No basic cable. No apps. Internet service 👌 

    Does anyone know how long Roku devices last before breaking down or requiring replacement? 

    I've had my Roku device for about 7 yrs. Is it expired? No longer working? Any feedback is appreciated 🙏 

    Thank you 🙏

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator

      Hi, roksuer

      Thanks for posting here in the Roku Community.

      We're sorry to hear about the trouble, and we'd be glad to assist. May we know on what channel/app this issue occurs? Additionally, what troubleshooting steps have you taken so far to resolve the issue?

      Additionally, we recommend performing the troubleshooting steps provided by RokuJechealR above this thread.

      We hope to hear back from you.

      All the best,
      Kash

    • Sheridanreed86's avatar
      Sheridanreed86
      Newbie

      Our roku has been doing the same thing. Been going on since May. If I connect via hardwire or hotspot it works just fine, but that is not realistic. I can’t have an either net cord running through my house to the bedroom. I have 3 other Roku tvs, one being right across the hall from this one, and they are all working just fine. This is so frustrating, we pay 2 to 300 dollars for these devices and now we are unable to utilize them. This tv is only a year old…

      • zedzedzedzed's avatar
        zedzedzedzed
        Channel Surfer

        Omg, I’ve spent hours working on this and googling other user’s issues…and have just discovered that this is actually only true for me for literally one show: Stranger Things?!?!? The other shows all play, but this one show doesn’t’ But also, if I start an episode on my phone it WILL play if I hit ‘resume’ on the tv, but only if I start it on phone first…AND IT TURNS OUT I’M NOT ALONE! This one show glitches people’s Netflix/Roku!! How can ONE programme be so glitchy???