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Anonymous8's avatar
Anonymous8
Reel Rookie
2 years ago
Solved

Roku Britbox Channel vs Britbox BBC Channel

Huh? I paid for Britbox and this sends me to Roku. Roku is talking my money for it, they should answer. Not some rando "community" person passing the buck.

  • RokuERey's avatar
    RokuERey
    2 years ago

    Anonymous8,

    Thanks for the update and for clarifying this case.

    For this issue, we would recommend getting in contact with the channel support team for further assistance. Content available on the channel is managed directly by the channel providers themselves. 

    Roku only holds the channel available on the platform.

    Regards,

    Rey 

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  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Anonymous8,

    Greetings from the Roku Community!

    We're glad to assist you with your inquiry. We'd like to know more about it. Kindly elaborate with us on the issue that you are experiencing.

    We'll be waiting for your response.

    Kind regards,

    Eunice

    • Anonymous8's avatar
      Anonymous8
      Reel Rookie
      2 years ago

      I signed up for Britbox--which then apparently put me on Roku? Britbox Roku has the 7Up film series--but only three random installments of it?

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Anonymous8,

        Thanks for the update and for clarifying this case.

        For this issue, we would recommend getting in contact with the channel support team for further assistance. Content available on the channel is managed directly by the channel providers themselves. 

        Roku only holds the channel available on the platform.

        Regards,

        Rey