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David50's avatar
David50
Reel Rookie
2 years ago

Roku Box Frozen on Home Page and Remote will not function

My Roku Box has become frozen on the home page. The remote has stopped working.  I have tried the typical things such  as unplugging all the connections and changing batteries in the remote. My suspicion is that somehow the box has fried itself but I really don't know. Any helpful thoughts are welcome.  Thanks, David

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    • makaiguy's avatar
      makaiguy
      Community Streaming Expert

      Have you tried installing the official Roku Remote app to an Android or iOS mobile device?   If that works to control your Roku when the mobile device is connected to the same local network as your Roku, that tells you the problem is not with the Roku.  It also gives you an alternate way to control the Roku while you investigate issues with the remote.