Forum Discussion

Fuddrucker's avatar
Fuddrucker
Channel Surfer
2 years ago

Roku autoplays after every notification or action including speech to text and phonecalls.

I have the exact same problem -- if I'm using the app on Android 13, and I pause a show, if I receive a notification on the phone, the show starts playing again. I regularly come back from the bathroom to find that my show is already playing, and I have to scroll back to try to find where I was. As OP mentions, I've paused a show to check email or something else, only to receive a notification and have the show start playing agian -- multiple times in a few minutes!

I've tried uninstalling / reinstalling the Roku app, no difference. This has been happening since at LEAST Feburary 2023.

 

app playback

13 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi Fuddrucker,

    Thanks for reaching out to us here in the Roku Community.

    We appreciate you for taking the time to share this information with us, and we'd like to help. May we know what specific mobile device brand and OS version, as well as the Roku mobile app version, you currently have? Also, is this issue happening while streaming with specific content, or happen during any content is played?

    Once we have more details regarding this, we'll certainly assist further.

    All the best,
    Kash

    • Fuddrucker's avatar
      Fuddrucker
      Channel Surfer
      2 years ago

      I'm on a Samsung S22 running Android 13 with the Sept 1 2023 update. 

      Roku app version is 9.8.1.2480266 (it says I'm on the latest version).

      This happens anytime a show is paused on any service, e.g. Paramount+, Netflix, Amazon, etc.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Fuddrucker, 

        Thanks for the update!

        We'd like to take a closer look into this. Could you share us the details below?

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

        We'll be looking forward to it.

        Thanks,

        Rey