Forum Discussion

Brianh60's avatar
Brianh60
Channel Surfer
7 months ago

Roku App on Bravia 8 giving Playback Error

I have a 2024 Sony Bravia 8 which includes a Roku App with service. It has been functioning fine for more than a month. Recently the Roku App has been acting normal until you select a channel.  It converts to a black screen for a few seconds and then gives a Playback Error. Occasionally the Johnny Carson TV channel will play, no matter which channel the selector in the Live TV Guide is resting on. I have rebooted everything: TV, Roku App, Router, Modem, but to no avail.  Any suggestions?

app playback

7 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    7 months ago

    Thanks for your first post here in the Roku Community, Brianh60.

    We understand that the Roku Channel on your Bravia TV gives a playback error when trying to stream, and we'd like to assist. 

    Try this...

    • Could you please try connecting your Bravia TV to an alternative connection, such as a mobile hotspot, to see if the playback error disappears?
    • Also, you haven't mentioned that you have tried removing the app, then performing a system reboot on your Bravia TV afterward, and lastly, reinstalling it again. Have you given this a try to see if it'll do the trick?

    In the meantime, we would appreciate it if you could provide a picture or a short video of the incident.

    Please keep us posted and let us know what you find out. 

    All the best,
    Emman

    • Brianh60's avatar
      Brianh60
      Channel Surfer
      7 months ago

      Thanks,

      Connecting my Bravia TV to a hotspot worked.  Unfortunately I can’t leave it there.  What does this mean about my router, modem, or ISP? Obviously it is one of them causing the problem.

      Also, I have no clue how to post pictures or videos here; Sorry.

      Thanks,

      Brian

       

    • Brianh60's avatar
      Brianh60
      Channel Surfer
      7 months ago

      Hello,

      I forgot to mention that I had uninstalled the App, rebooted the Bravia, and installed the Roku App again, to no avail.

      I also forgot to mention that recently I replaced my router with a TP-Link AX11000.  Could there be settings in the router that I need to adjust?

      Thanks,

      BrianH

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        7 months ago

        Hi, Brianh60 

        Thanks for keeping us posted.

        Based on your post, you mentioned using a hotspot that worked with the Roku channel. The problem seems to be that your internet service provider assigned you an IP address different from your current location.

        We would advise you to contact your ISP (Internet Service Provider) and consult regarding your network connection where it blocks certain contents or applications.

        We hope that this will be sorted out soon.

        Best wishes,
        Kash