TV was serviced with new main board and WIFI board. The issue continues.
From the Roku Community, welcome and thanks for keeping us posted!
We'd love to investigate evermore about the issue that you're having with the Roku channel. Can you please provide the following information below?
We look forward to hearing from you soon.
Thanks, John
The Roku app is the only app that causes the problem. When watching any movie or series and upon exiting the movie or series I can't go back to watching any movie or any series -- the app cycles at 99%. If I try to switch to any other apps, they too are now stuck.
When watching any movie or series in ANY other app and upon exiting the movie or series I can go and watch ANY movie or any series -- the other apps are well behaved. If I switch to ANY other apps, they too are behaving correctly. The moment I switch to the Roku app and watch anything, then from that point on everything becomes stuck.
It took me dozens of random tries to figure out this behavior pattern. At first I considered a hardware problem. But it became clear that the problem is the Roku app.
Thanks for the follow-up information, CarlosMT
In order to effectively resolve the issue at hand, we recommend that you follow the below mentioned steps as an additional troubleshooting measure. These steps have been devised to provide you with a clear and concise plan of action to help you resolve the issue. Please make sure to follow each step carefully and thoroughly to ensure the best possible outcome.
Once performed, kindly check the channel once again to see if it improves the current situation.
Keep us posted on what you find out.
Best wishes,
Kash
RokuTakashi What do you not understand about this issue? It is NOT about a particular channel, that we can simply delete, then add back again, it's THE ROKU CHANNEL, period, that is the problem. And trying to play any of the suggested movies or tv shows may work for awhile, so we can view some trailers before selecting a movie to watch, and watch it. But eventually, when we try to view a trailer, or the show itself, all we get is the spinning 99%, and can do nothing until we do a system restart.
One of the users above laid out a very logical, technical prognosis of this very frustrating behavior, did you not read that? And for another Roku employee to come back with the same automatic script, asking for all certain specific details, "so they can be relayed to the team", and then we'll be notified of any updates, is at this point, like a slap in the face, treating everyone like children, as if we don't see this as an avoidance tactic, since no one EVER gets back with updates! And issues linger for many months, a year, or two years longer.
This issue has been quite clearly and fully explained already, and if non-IT savvy users, as myself, can understand it, surely the Roku IT "whiz kids" can.
