Forum Discussion

mlm661's avatar
mlm661
Channel Surfer
2 years ago

Roku 4K streaming device shows boot screen then nothing.

After showing boot screen (bouncing ROKU) on my 4K streaming device, my tv then shows no input device found. Is this a defective unit? If so how do I get it replaced?
app playback
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi mlm661,

Warm greetings from the Roku Community, and thanks for flagging us about this.

Could you tell us what Roku device you are using right now? Have you tried using another HDMI cable to see if you're still seeing the same issue? If possible, could you share with us a screenshot of the issue you're seeing? We'd like to take a closer look.

We'll be looking forward to your update.

Thanks,
Rey

mlm661's avatar
mlm661
Channel Surfer
2 years ago

  • mlm661's avatar
    mlm661
    Channel Surfer
    2 years ago

    I am guessing there will be no help or solution to this problem.