Forum Discussion

Wrencher's avatar
Wrencher
Reel Rookie
2 years ago

ROKU 4660X2 and Spectrum TV

I have a Roku 4660X2 and my Spectrum TV app buffers like crazy. 

Its the only streaming service I have that has a problem. I have Netflix, Disney+, Paramount+, Prime, and more. 

Spectrum TV is the ONLY app I have issues with. I've read a fair amount about the issue and its pretty common. I guess there was an internal struggle between Roku and Spectrum? 

Everything is up to date and Spectrum says its not them. I have 400mbps internet. 

I've read that certain Roku devices and Spectrum don't work well together and I'm just wondering if I need to look at replacing it. 

And Roku management, if you're reading this, there are many more streaming devices to choose from. I won't be buying another Roku. 

I really just want my stuff to work like its supposed to. I don't think that's too much to ask. 

9 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Wrencher,

    A warm welcome here in the Roku Community!
    We'd like to take a closer look into this issue that you're experiencing with the Spectrum channel. May we know what troubleshooting steps have you taken so far?

    We look forward to hearing from you soon.

    Thanks,

    John

    • Wrencher's avatar
      Wrencher
      Reel Rookie
      2 years ago

      Basically all of them, except 1

       

      I just upgraded my firmware for my router, I will see what that does. 

      My Roku is wired, and an internet speed test done from my laptop on that line shows 370mbps. 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Wrencher,

        Thank you for keeping us posted here in the Roku Community!
        We will be more than happy to assist you further with this issue that you're experiencing. Please try to restart your modem and router. After restarting your wireless network connection, you may also need to restart your Roku Ultra by going to settings, system, power, and system restart.

        Let us know how it works.

        Best regards,

        John