Thank you, Jman4531.
Rest assured that this information as well as the details you've provided will be forwarded to the team for further review.
Once we've been notified of updates from the team, we will make sure to update this thread.
In the meantime, your patience and understanding are highly appreciated as we work on this.
Best regards,
Carly
RokuCarly any update and/or progress on this issue? My last day to return the new Tablo and 2 new Roku’s (4K stick + Ultra) is Jan 31st.
I’m not sure I want to stick with the Tablo/Roku combination if my older Roku sticks are not going to properly show 480 & 720 programs.
Thanks
Thank you for getting back to us, Jman4531!
As we checked with our relevant Roku team, it is currently still in the process of investigation. Once we've been notified of updates, we will make sure to reply to this thread.
In the meantime, we request a little bit more of your patience as we still work on this. Thank you so much!
Sincerely,
Carly
RokuCarly still seeing the problem months after reporting it. In that timespan latest Roku OS, Tablo App & Tablo firmware updates have all been repeatedly applied!
Just tell me that these Roku devices will never handle 480 & 720 resolution Tablo 4th Gen streams. Then offer me an outrageously good upgrade discount on the 3 Roku devices I have yet to upgrade. Make me an offer I can’t refuse, retain a customer and let me happily stay on Roku platform!
Tablo users on FireStick, Chromcast, etc. are not reporting this issue !!!
I’m hopeful that Roku has maybe addressed this problem in their OS13 update but none of my devices have picked up that update yet.
if anyone has experienced on this issue as relates to OS13 please post something here.
Thanks
