Forum Discussion

Saga1978's avatar
Saga1978
Reel Rookie
2 months ago

Roku 3 Video Delay on Playback

Hi All, 

Using an old Roku 3 device, and trying to watch the new season of American Idol. The problem is the video is not in sync with the audio. The video is about 10 seconds behind the audio. I did a factory reset; software update, and the problem persist. I tried other tv shows and movies and all work perfectly. The problem is only with American Idol. Our other tv with Roku built in is fine, no problems with American Idol playback. Only a problem with the Roku 3 device. 

app playback

4 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 months ago

    Hi, Saga1978 

    Welcome!

    Thanks for reaching out regarding the issue you've encountered with your Roku 3 device having video delays.

    The Roku 3 is considered legacy hardware. While it can run the latest operating system, it may not support all new features and updates. Some users have also reported performance issues with certain apps or content. This explains the issue you are experiencing.

    Hope this information helps.

    Thanks,

    Roku Community Team

    • Saga1978's avatar
      Saga1978
      Reel Rookie
      27 days ago

      Thank you Takashi.  Your reply makes perfect sense. It hadn’t been used for some time. It belonged to my father in his long-term care home. I thought I’d give the old Roku 3 a try.

  • jontalk's avatar
    jontalk
    Roku Guru
    2 months ago

    The streaming expert makes a good point. Having owned all versions of Roku devices, I upgraded from the Roku 3 to an Ultra and there is NO comparison in performance, speed, features etc. I urge you to move up to something more current especially if you own a 4K TV like most.

    • Saga1978's avatar
      Saga1978
      Reel Rookie
      27 days ago

      Thanks Jon.  I thought I’d give the old 3 a try. It belonged to my father in his long-term care home.