Roku 3 issue playing cbc gem

Hi, Stanley-1985 

Thanks for posting, and welcome to the Roku Community.

We understand your concern regarding the error code that appears when trying to access the CBC Gem app on your Roku 3, and we're here to assist. Since you have performed the troubleshooting step with the app, we recommend updating your Roku device to the latest software.

Follow the instructions below to manually check for software and app updates.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

• The System update screen displays the current software and build version, along with the date and time of the latest update.

If there is new software available or there are updates for your apps, then your Roku device will download and install them automatically and once completed, your device will reboot. For more information, you can visit this support article on How to update the software on your Roku streaming device

We hope this works, and let us know if you have further concerns or inquries.

Best wishes,
Kash

Hi, Salal 

We appreciate your post here in the Roku Community.

In this regard, we would recommend reaching out to CBC Gem's support directly and inquiring for a workaround. Most channels on the Roku platform are managed and maintained by the channel provider, and their support can provide a workaround for a specific issue or develop an update to resolve any issues within their app.

For more information, you can visit CBC Gem - CBC Help Centre

We hope this will be sorted out soon, and feel free to reach out to us if you have further concerns or inquiries.

Best wishes,
Kash