Forum Discussion
Hi mbussell01
Thanks for the post.
We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?
With more information, we can assist you further.
All the best,
Kariza
Kariza,
I am replying to the original post. It still does not work even today.
You can help all of us by installing Rock Music app and try to view a video. You will find the same result. The video that you select will not play. I could spend hours detailing the issues that everyone is having, but it would be a better troubleshooting exercise if you install the Rock Music app, select a video to play and see for yourself that the video, or any video on this app, will not play. If you could find a solution, please post it here so the entire thread can see what the solution is. Thank you.
- RokuKariza-D3 years agoRetired Moderator
Thanks for the reply.
The channel developer themselves maintains channels on Roku. We suggest reaching out to the channel provider's customer support team to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from them.
We appreciate your understanding.
All the best,
Kariza- myben_6283 years agoNewbie
as someone mentioned before, there is no contact information for the channel provider. and since this is ON roku and you work for roku, perhaps you could reach out to them to tell them their channel isn’t working. that’s what would help everyone in this forum. otherwise. what a joke. delete the channel.
- BruiserBB3 years agoReel Rookie
Still doesn’t work and absolutely no movies will play no way to contact channel provider as no information on them and Roku support is not willing to contact them or remove the channel from their lineup