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Tomksr1962's avatar
Tomksr1962
Newbie
5 years ago
Solved

Rlp 1007 code

I have 2 Roku TV and both have the Spectrum app one working fine the 2nd one is getting an error code rlp 1007 

Called Spectrum and they said it's a Roku issue any advice would be greatly appreciated ty

  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Tomksr1962

    Thanks for the post.

    For more information about that channel's features and functionality, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

    You can reach Spectrum support here: https://www.spectrum.net/support/
     

    Thanks,
    Danny

9 Replies

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  • jwalkin's avatar
    jwalkin
    Reel Rookie
    2 years ago

    I found best solution was file 13 Roku, Fire stick, Apple,  antenna is better!

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    Tomksr1962

    Thanks for the post.

    For more information about that channel's features and functionality, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

    You can reach Spectrum support here: https://www.spectrum.net/support/
     

    Thanks,
    Danny

    • zzbusch's avatar
      zzbusch
      Newbie
      3 years ago

      I tried Spectrum, but they were useless. I got nothing from them. Roku support is the same, nothing.

      • dlkuhnle's avatar
        dlkuhnle
        Newbie
        3 years ago

        ROKU blames Spectrum, Spectrum blames ROKU. Both are absolutely useless. Unplug your ROKU to clear the buffer and reset the device. It usually works for me. ROKU really screwed up with their update this last time. If I select Spectrum from the menu I have to do it twice before it actually loads it.

        Constantly buffering is another issue I keep having and I have a 300mb internet service. They blame Spectrum, Spectrum blames ROKU - again.

  • ukfaninsc29063's avatar
    ukfaninsc29063
    Newbie
    3 years ago

    I have done what you said to do by unplugging and restarting, not working for me. I even deleted the spectrum app, unplugged, restarted and reinstalled the app no change. 

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi ukfaninsc29063,

      Thanks for letting us know all that you've done! Appreciate the troubleshooting steps you've done so far.

      If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel, that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

      You can reach Spectrum support here: https://www.spectrum.net/support/


      Best regards,
      Mary