Forum Discussion

tholl0121's avatar
tholl0121
Newbie
5 years ago
Solved

RLP-1006: Unable to play.

RLP-1006: Unable to play. Then it says we’re sorry, something didn’t Work quite Right. Please try again later. Reference code: then says ok. Nothing else

it is doing this on quite a few channels all morning. 

34 Replies

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    tholl0121 cclerveaux9 

    Thanks for the posts.

    Can you please clarify the issue you are seeing? Is this happening on a specific channel or is this happening on all channels? Can you please provide us with a screenshot of the error that you are seeing.

    Please keep us posted.


    Thanks.
    Danny

    • Cloudjumper728's avatar
      Cloudjumper728
      Newbie
      5 years ago

      I am having the same problem with Spectrum same code only local working and not all local working. I dont see any explanation for a fix. I have even reset the Roku.

    • Mamaw's avatar
      Mamaw
      Channel Surfer
      5 years ago

      This is happening on all non local stations m. It was working fine earlier today. What can we do to fix this issue?

      we have 2 different Roku tv’s and a cable tv. It’s happening on both Roku devices.

      I included a screenshot as you requested. Please tell us how to fix this 

      Please email me the answer to my question on how to fix the issue

      [personal information removed]

      I’ve been telling everyone they Roku us the way to go. I guess I can now eat my words. You all don’t seem to have the resolution to the problem or you would have already posted it. 

      Any instructions on how to fix this. We are impatiently waiting for a response from Roku.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        5 years ago

        Mamaw 

        Thanks for the post.

        Can you please clarify the issue you are seeing? Is this happening on a specific channel or is this happening on all channels?

        With more information we will be able to assist you further.


        Thanks,
        Danny

    • AppCyn's avatar
      AppCyn
      Newbie
      5 years ago

      I'm having this problem with the spectrum app on my root tv. CBS All Access is working fine

    • GlueGuy's avatar
      GlueGuy
      Newbie
      5 years ago

      Same problem intermittently for 2 weeks.  Very bad today on most channels!

  • kurtschlatzer's avatar
    kurtschlatzer
    Newbie
    5 years ago

    Experiencing this same issue on Spectrum TV channel, but only with national news outlets like CNN and MSNBC.

    • 88rellik's avatar
      88rellik
      Newbie
      5 years ago

      Happening to Lmost all my channels I just got the ruku last night Nd they were working last night i got home from work only like 5 channels work

      • DebinMB's avatar
        DebinMB
        Newbie
        5 years ago

        This is happening on almost all channels, on 3 roku devices in our home. Then similar message and unable to view Spectrum app on Apple TV and on IPad.

         

    • KJO-29's avatar
      KJO-29
      Newbie
      5 years ago

      Has anyone come up with a solution?

  • Jchiggs's avatar
    Jchiggs
    Newbie
    5 years ago

    None of my channels will work on my Roku Spectrum app.  I have roku 9 devices. This is starting to get really frustrating 

  • songstylist's avatar
    songstylist
    Newbie
    5 years ago

    I'm just now having the problem with this code.  It's 5:14pm eastern standard time.

  • Frank4's avatar
    Frank4
    Newbie
    5 years ago

    Hello, last 3days have same error code. Rlp1006

    I reset my router (orbi) reason intermittent interference.  After resetting my router and reloading, i deleted spectrum app on tv, and reinstalled,working fine. Yes, I have 2ea roku tvs.

    Frank

  • RokuIrene-S's avatar
    RokuIrene-S
    Retired Moderator
    4 years ago

    Frank4 Mike777

    Thanks for the inquiry.

    As stated in a previous post, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

    For more information about that specific error code, visit Spectrum's support page here: https://www.spectrum.net/support/tv/troubleshooting-error-codes-spectrum-tv-app-spectrumtvcom/

    You can reach Spectrum support here: https://www.spectrum.net/support/


    All the best,
    Irene

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi Galactica51,

      Greetings from the Roku Community!

      Thank you for reaching out to us. We understand you are having the same issue as this thread, and you have tried removing and re-installing the app. We'd like to know more about it so we can further assist you. Please provide us with more details.

      • When did the issue start?
      • Have you tried restarting your network router?
      • Is the issue happening on your other Roku devices, or is it happening to one Roku device only?
      • Have you tried updating your software to the latest version?
      • Have you tried restarting the system on your Roku device?

      See more tips and troubleshooting steps for this type of issue here: Resolving a channel playback issue

      Let us know how it goes, and we'll be glad to further assist you.

      Kind regards,

      Eunice