Forum Discussion

jerameez's avatar
jerameez
Binge Watcher
2 years ago
Solved

Rich Eisen Show on The Roku Channel freezes after ads

Still Happening with Rich Eisen Show on therokuchannel.com
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi CarlaK jerameez 

    Thanks for keeping us posted.

    Please be aware that there is an outage on The Roku Channel that may affect the Rich Eisen show. Rest assured that our team is currently working on it to fix this issue as soon as possible as we are committed to reaching your satisfaction. Once more information is available, we will make sure to update the Community. 

    We apologize for the inconvenience this may have caused you and we humbly ask for a little bit more of your patience and understanding as we are trying our best to resolve this occurring issue. 

    All the best,
    Carly

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Dave19086,

    Thanks for letting us know about your concern. We would like to know more details about this. Have you tried using a different browser to see if you're seeing the same issue? In addition, what content/s are you trying to access when this happens on your PC?

    With more detailed information, we'll be able to assist you better.

    All the best,
    Kash

  • RokuRey-V's avatar
    RokuRey-V
    2 years ago

    Hello Community users,

    We believe this issue has now been resolved.

    We invite you to see if you are still experiencing an issue with The Roku Channel freezes after ads on movies.

    Thanks,

    Reyn

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi LH2176,

    Greetings and welcome to the Roku Community.

    Thanks for bringing this to our attention, and we'd be pleased to assist. As a start, let's try to troubleshoot this issue first to see if it improves the channel's performance. Kindly follow the steps below. 

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.

    After performing, kindly observe if the issue will persist. If it does, please let us know so we can take further action to resolve this.

    We look forward to hearing back from you.

    All the best,
    Kash

CarlaK's avatar
CarlaK
Reel Rookie
2 years ago

I have the same problem while watching the Rich Eisen Show. I have to refresh many, many times during the show. It's very frustrating. How do I notify Rich Eisen about this? I'm sure he may have lost many viewers because of this.

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi CarlaK,

Welcome to the Roku Community!

We understand that you're having a problem with your Rich Eisen Show channel. We apologize for the inconvenience. We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread.

We appreciate your patience and understanding in the meantime.

Thanks,

John

  • jerameez's avatar
    jerameez
    Binge Watcher
    2 years ago

    Still happening.

  • jerameez's avatar
    jerameez
    Binge Watcher
    2 years ago

    So this is still happening and I posted this over 3 weeks ago. I like the default reply but I know its all talk. Are you going to look into this for real or should I just move on to another show or resort to other means to watch? Great service so far JohnB

  • CarlaK's avatar
    CarlaK
    Reel Rookie
    2 years ago

    Has there been any progress on this issue? It's been over a month since reported. Today, I actually counted. In 3 hours of watching the Rich Eisen show, the screen froze and I got the spinny circle of doom 15 times! Today it happened during the show and during the ads and sometimes twice during ads. A couple times it started to buffer, then corrected itself. I see there is the same problem with other programs as well. 

    • jerameez's avatar
      jerameez
      Binge Watcher
      2 years ago

      It's still happening to many as well, and the same with Rich the last few days with the buffering then jumping in sometimes in mid sentence. Still no progress, and they will just hope we fade away. Not sure what else to do. Like elevated this ticket to the next level of skill/trade? Please stop ignoring us with cut and pasted auto replies and address the issue.

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Hi CarlaK jerameez 

      Thanks for keeping us posted.

      Please be aware that there is an outage on The Roku Channel that may affect the Rich Eisen show. Rest assured that our team is currently working on it to fix this issue as soon as possible as we are committed to reaching your satisfaction. Once more information is available, we will make sure to update the Community. 

      We apologize for the inconvenience this may have caused you and we humbly ask for a little bit more of your patience and understanding as we are trying our best to resolve this occurring issue. 

      All the best,
      Carly

    • Dave19086's avatar
      Dave19086
      Reel Rookie
      2 years ago

      It seems to be happing when I'm on PC (in Chrome) the ads lock up and spin then the program resumes late and I miss things in Bob Barker Era (e.g., the contestants have bid and are on stage but I never saw the bidding)  However, if I'm in the Roku app on my phone it works fine. So it's an issue with streaming from the website. 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi Dave19086,

        Thanks for letting us know about your concern. We would like to know more details about this. Have you tried using a different browser to see if you're seeing the same issue? In addition, what content/s are you trying to access when this happens on your PC?

        With more detailed information, we'll be able to assist you better.

        All the best,
        Kash