Forum Discussion

Diggyj's avatar
Diggyj
Reel Rookie
3 months ago

Returning to home screen during playback

I have a Roku TV by ONN. Many of the channels will start playing an episode of something, but will then either become laggy or simply exit the channel and go back to the home screen. Netflix and Prim...
app playback
Diggyj's avatar
Diggyj
Reel Rookie
3 months ago

I have done that multiple times with no result.

RokuJohnB's avatar
RokuJohnB
Community Moderator
3 months ago

Hi Diggyj,

Thanks for giving those troubleshooting steps a shot! 

Please connect your Roku TV to a different network, like a mobile hotspot, and check if that resolves the issue.

If the issue keeps happening, can you share the details below?

  • When did the issue start?
  • Have we made any recent changes to your modem or router?

Can't wait to hear back from you!

Thanks,
Roku Community Team

  • MOINAZ's avatar
    MOINAZ
    Newbie
    26 days ago

    I replaced my Ultra with a Stick.  Using the Ultra, when I powered down and then powered up the Samsung TV would bring me back to where I was when I powered down. I cannot remember how I set up the Ultra that would perform this function.  Thank you.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      26 days ago

      Hi MOINAZ​,

      Greetings from the Roku Community!

      We'd like to know more about your concern. Can you please provide the following information?

      • Could you tell us what’s happening on your screen? If possible, send us a photo or video clip. 
      • Also, have you double-checked that all the cables are plugged in tightly?

      We'll wait for your response.

      Thanks,
      Roku Community Team