Forum Discussion

CombatDoc's avatar
CombatDoc
Reel Rookie
2 years ago
Solved

Reporting this service. Cannot log on to app.

If the log on situation isn't fixed by day's end, I am reporting this situation to the State Att. General and the FCC and FTC. I am paying for something I can't even use or have the problem resolved. Why am I paying this company for services NOT rendered?

  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi CombatDoc,

    Welcome! We're happy to have you here in the Roku Community.

    We understand that you're having issues logging into an app. We'd like to take a closer look at this concern. Could you elaborate on this concern? Can you name which channel or app is affected? When did you start having this issue?

    Additionally, for initial troubleshooting, kindly try the following:

    • Remove the channel >> Restart the device >> Add channel.
    • Update the channel by clicking the star button on your remote while the app is highlighted.

    Please keep us informed so we can continue assisting. Your response is highly appreciated.

    All the best,
    Janadee

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi CombatDoc,

    Welcome! We're happy to have you here in the Roku Community.

    We understand that you're having issues logging into an app. We'd like to take a closer look at this concern. Could you elaborate on this concern? Can you name which channel or app is affected? When did you start having this issue?

    Additionally, for initial troubleshooting, kindly try the following:

    • Remove the channel >> Restart the device >> Add channel.
    • Update the channel by clicking the star button on your remote while the app is highlighted.

    Please keep us informed so we can continue assisting. Your response is highly appreciated.

    All the best,
    Janadee