Forum Discussion

SmokingJoe's avatar
SmokingJoe
Roku Guru
2 years ago
Solved

Removing channels from within your channel lineup

Removing channels from within your channel lineup does now work. I use a Roku tv and a Roku device on another tv. Why is this not being fixed? 

  • RokuCarly's avatar
    RokuCarly
    10 months ago

    Thank you for joining us here in the Roku Community, 373!

    We appreciate you letting us know about this. We'd be happy to suggest some steps to help you get back on streaming.

    Please try rebooting your Roku device's system by navigating to the Home screen. Scroll up or down to select Settings > System > Power (skip if unavailable) > System restart. 

    You may also visit this support article related to this for guidance: How to system restart your Roku streaming device

    Please keep us posted on how it goes and we'll go from there.

    Warm regards,
    Carly

7 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, SmokingJoe

    Thanks for posting here in the Roku Community.

    We appreciate your inquiry, and we'd be more than glad to assist. To remove a channel, kindly highlight the channel you want to remove, and press the star (*) button on your Roku remote. After pressing the star button, you will see a list of options. Select the "Remove app" selection. 

    If the following doesn't work, please let us know what specific behavior you are seeing that prevents you from removing the channel.

    Keep us posted.

    Best wishes,
    Kash

    • Jodi0922's avatar
      Jodi0922
      Newbie
      11 months ago

      The option to "remove app" is not shown ... I only get move app ... move app to top ... manage subscription ... check for updates ... close

      • renojim's avatar
        renojim
        Community Streaming Expert
        11 months ago

        Jodi0922, you can't remove an app if you have an active subscription through Roku and removing an app (if you could) doesn't cancel the subscription.  You have to cancel the subscription using the "Manage subscription" option or by logging into your account at https://my.roku.com and once the current subscription period ends you'll be able to remove the app.

    • SmokingJoe's avatar
      SmokingJoe
      Roku Guru
      2 years ago

      I know how to remove channels, but it does not work anymore.