Forum Discussion

SmokingJoe's avatar
SmokingJoe
Roku Guru
2 years ago

Remove and loading errors.

2 issues. One, I am unable to remove a channel from my list and Two, some channels are giving me a system error and will not load. 

10 Replies

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    • makaiguy's avatar
      makaiguy
      Community Streaming Expert

      SmokingJoe-

      If this is a premium channel that you subscribe to through Roku, you're running into a stupid programming decision made by Roku. You will not see the Remove Channel option while the subscription remains active.  If you cancel the subscription this stops additional payments but you still won't be able to remove the channel until your prepaid period runs out.

      Try using the official Roku remote app on an Android/iOS phone/tablet connected to one of the Rokus on your account.  At the bottom of the first screen, click Search and do a search for the installed channel name.  On the resulting screen you should get options to Launch the channel on your Roku, or Remove the channel.  I've never tried to remove a subscribed-thru-Roku channel (I haven't had any for years) but some have said this worked for them even while the subscription is still active.

      • SmokingJoe's avatar
        SmokingJoe
        Roku Guru

        It is a Reg channel.  No premium  or subscription. I know how Roku works. The removal feature is broke.

        Thanks