Forum Discussion

Paycoe's avatar
Paycoe
Newbie
3 years ago

reinstalling a channel when programs jump to the end

    Spoiler
    I read a post from 2021 that said to fix the issue of programs jumping to the end before they are competed, try deleting and reinstalling the channel, with the understanding that re-subscribing would be necessary.  I have 3 Roku devices and the one with the issue is a 4K+ stick purchased just recently.  If I have Netflix on all 3 devices, will it disable all Netflix channels necessitating a re-subscribe?  Is there another possible fix for the problem?
App playback
  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi Paycoe, 

    Welcome to the Roku Community. 

    Removing the channel and then re-installing it may help resolve the issue you are seeing. Once you have reinstalled the channel back, if it requires a subscription, such as Netflix, make sure you have properly signed in or linked the channel to that subscription account.

    Additionally, when removing a channel, make sure to restart your Roku device before adding the channel back again to ensure a clean channel install. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

    Keep us posted on how it goes. 


    Regards, 
    Nimfa