Forum Discussion

HTNUT323's avatar
HTNUT323
Channel Surfer
4 months ago

"Refresh" issue with Disney+

Not sure if this is anything I can address and I have noted this on other channels (Paramount+, Prime, etc.) on occasion but when looking through Disney's titles by genre (comedy, thriller, etc.) recently A-Z at various times when I click on a title to read more about it or even see a trailer and then when I return to the main screen the image may refresh and I lose my place as I'm now at the top of the screen. This is very irritating and pointless in my view. Is there any way to prevent this? Also, why does this have to happen? It drives me nuts at times and will add time to my overall browsing.

app feature

3 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    4 months ago
    HTNUT323 Thanks for the post!
     
    We appreciate you for providing more details about your issue.

    Let's see if this will work for you.
    1. Update the app
      Highlight the app > Press the star (*) button on your Roku remote > Check for update
    2. Restart your Roku device/TV
      Navigate to Settings, then select System, followed by Power, or click on System Restart.

    If the issue persists, we recommend you contact the App provider for further assistance.

    Please keep us posted.

    Roku Community Team
    • HTNUT323's avatar
      HTNUT323
      Channel Surfer
      4 months ago

      My apologies. I forgot to mention that I did remember to see if there were any updates for the app and there were not. I didn't think to do a restart afterwards in this instance. Do you think it worth doing now? By app provider in this case do you mean, Disney+?

      Has anyone else ever reported this? Can you hazard a guess as to why this happens on occasion? I could see the refresh occurring once if the site/app was uploading or updating their library at the same time but I have my doubts about it happening multiple times.

       

       

       

       

       

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        4 months ago

        Hi HTNUT323,

        Thank you for your response!

        We recommend restarting your Roku device to refresh it. Regarding the app provider mentioned by our Roku moderator, it refers to the Disney Plus app provider.

        We hope to get this sorted out soon.

        Cheers,
        Roku Community Team