Forum Discussion
Hi, tom40.
Thanks for the additional information.
In this case, can you confirm if there are no channels available when you go to the Recents category on the Live TV guide? Perhaps you can share a photo of it for reference. You may refer to this link to help you on How do I insert an image in a post?
Keep us posted!
Regards,
Carly
I can confirm there are no channels when I go to the recents category. It only shows the little purple arrow pointing down and says "Recents will be shown here" and there are none.
Hi, tom40.
Thanks for confirming.
In this case, I'd be happy to coordinate this with the appropriate team to conduct a thorough investigation and help you find the best solution possible.
In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:
- Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
Keep us posted!
Regards,
Carly
