Forum Discussion

TonyV's avatar
TonyV
Channel Surfer
4 years ago
Solved

Recently getting TNT and TBS “Not Authorized” messages with a TV provider

Getting TNT and TBS “Not Authorized” messages when I DO have a TV provider and is part of my subscription. Sane message on all 4 Roku devices. Has worked up until 3 days ago. I tried all the basic st...
  • makaiguy's avatar
    makaiguy
    4 years ago

    I had the same problem with TNT today (I've never installed TBS) with a Directv authentication.  I had to sign out and then back in, reauthenticating with my tv provider.

    Go to the "MY TNT" icon in the upper right corner.  (I had to do this several times until the Not Authorized messages stopped getting in the way.). Eventually you should get a clear shot at clicking on the yellow SIGN OUT block.

  • TonyV's avatar
    TonyV
    4 years ago

    Thank you very much! How the heck did you figure that out!? I tried both TNT and TBS. Was ultimately able to “sign-out” and then reactivate. Much appreciated!

  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    @bggg55

    Thanks for the post.

    For more information about that channel's authentication and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

     

    Thanks,
    Danny

Joseph-Roku's avatar
Joseph-Roku
Retired Moderator
4 years ago

Hey emayerkutz, having to deal with login issues can be a pain. We'd like to help get you in to your account and back to steaming your favorite shows.

 Could you share with us a short video or picture showing the process you go through when trying to sign out? Thank you!

bfff55's avatar
bfff55
Newbie
3 years ago

I disliked dynamite today (I've never introduced TBS) with a Directv validation. I needed to sign out and afterward back in, reauthenticating with my television supplier.

Go to the "MY dynamite" symbol in the upper right corner. (I needed to do this multiple times until the Not Approved messages quit disrupting everything.). At last you ought to have a reasonable chance at tapping on the yellow SIGN OUT block

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    @bggg55

    Thanks for the post.

    For more information about that channel's authentication and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

     

    Thanks,
    Danny