Re: YouTube going to black screen
- YouTube videos on TCL 55 inch Series 6 videos on YouTube keep starting with a black screen with only audio. Happens every couple of hours until TV restart. This is getting very annoying. Please fix.
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Today is April 19, 2024. Each time Inclick into a YouTube video on my Roku device a black screen appears. No sound, no video after waiting over two minutes. If I click into a short YouTube video all inget is the first frame, no sound, no video. I have reinstalled the YouTube app, did a system restart on the Roku device, tried a different network connection and nothing seems to help. I’ve been a Roku fan for years but if this can’t be fixed I’ll have to buy another streaming device.
Yeah, your best bet is to go with something other than Roku. I thought they had fixed the black screen issue, because for about a day I wasn't having the issues. But, it didn't last long. My issue is worse now. Black screen happens more frequently than before. I'm getting rid of my roku devises this week. I'm tired of the issues. Roku was great for years and now they don't care anymore. They let their product turn to **bleep**. For anyone on the fence on whether or not to get a Roku device, go with the alternative. You will have less headaches.
Thanks for posting.
We understand the issue that occurred with the YouTube app going to a black screen after watching content. Kindly be advised that our team is currently aware of the issue and is investigating it.
For this issue, we'd like to collect the information below so we can update the appropriate Roku team and address it.
- Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
- YouTube app version.
Once we have this information, we'll update it with the team and will work on a resolution.
Your response would be much appreciated.
Best wishes,
Kash
I have turned off 1-click viewing. And removed and readded yt 3x it still opens to a black screen.
Heare is all of the information of the app and tv.
Welcome to the Roku Community, Geffey!
We see that you're having difficulty streaming YouTube TV. No worries; we'd be glad to keep an eye on this and thoroughly review this matter.
Firstly, we appreciate your effort to supply all the needed information to foster the investigation process. Rest assured that all these efforts will not be wasted, and we will forward this to the appropriate team at Roku for review. Thanks for your patience and understanding as we work to resolve the issue.
Please let us know if you need more help.
Sincerely,
Emman
Same here starting a couple days ago on TCL 55" Roku TV. Only YouTube channel. The first two ads play fine and then it switches to black screen for video. Menus are normal. Also noticed video output is limited to 720p, only on YouTube channel. This is a 4K TV. Other channels working fine at 4K. I seriously thought my TV was broken for a couple days, but it's just that channel. Never had either of these problems before. Wondering if they are related.
(model 4210X) I have had problems with Youtube for about 8 mos. It used to work seamlessly.
Symptoms: Video starts with black, then gray with popping sound and "loading" sometimes on the screen. Sometimes back button recovers menu. Other times it crashes Roku (self-reboot). This occurs with 2 different TVs, cables, ports, and actual Roku (I have spare of same model). Internet typically 35+Mbs.
I BELIEVE IT'S AN HDMI ISSUE.
I used a converter from HDMI to old analog audio and composite video. This is a one-way signal, no HDMI "controls" can interface with the TV.
It has not hung/crashed for about 1 week (usually everyday!).Discussions on Youtube black screen issue goes back over a year. Roku keeps giving the same ineffective advice and assuring us that "their team is working on it" BS.
Interestingly, the symptoms reported while all having to do with black screen are somewhat different from one another. And the "solution" (uncheck one touch play) doesn't work for everyone. Didn't for me.
I have a TCL ROKU TV. My symptoms are: a YouTube video with a leading ad will start and plsys. Once you can skip the ad, the screen goes black while the audio continues to play. If a video doesn't have a leading ad, no black screen. I've been following this thread for months. The Roku "team" has done nothing but give the same ineffective advice over and over.
This Roku TV has other quirks. On initial turn on(cable) you get picture and sound for a few sconds, then black screen, then picture and sound again - everytime! Audio sometimes goes out. Roku won't play .avi media files and now this YouTube black screen problem. However, I have the perfect work around for it all. I will never buy another TCL Roku TV again.
Hi Dargis49,
Thank you for posting here in the Roku Community!
We understand you're having a problem with the YouTube channel. We're happy to assist you further. Please follow these troubleshooting steps below:
- Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
- Restart your Roku device: Press home on your Roku remote, select settings, select system, power, and system restart.
- Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.
Let us know how it works, and we'll continue to assist you further.
All the best,
John
Please stop giving “cut + paste” answers. It does not work. Your answer is flawed. System settings by default keeps checking for app updates.
Cheaper to use bots with canned answers then to fix the problem. Roku obviously doesn't care about people who buy their products.
This "fix" only works temporarily. Then it starts up again with more frequency. This happened on my last TCL tv. Not long after the TV conked out altogether. Now it's happening to another TCL I own that is barely three years old. It was foolish of me to buy another TCL. I have an Insignia using Roku and it has never gone black
I wish Roku cared enough to address this issue.
