Re: YouTube app slowly becoming unusable
We are having same issue. I notice - it has to do with ads. the grey screen is when an ad is cued before the video i selected to play. Also - it progressively gets worse as the length of time in t...
Forum Discussion
I've got Comcast and 4k express roku stick with YouTube issue too. Only the YouTube app has issues. I've tried so many things to resolve this including those suggestions noted in these posts. Weirder than that is sometimes it works fine.
Hi Ic4rest,
Thanks for your first post in the Roku Community!
We appreciate the troubleshooting steps you've taken so far. For us to provide you with an accurate resolution, could you please elaborate more on this concern? Are you experiencing a black screen when accessing the YouTube app on your Roku device? Was the app unable to load and is experiencing a kickback on your Roku home screen when launched? Are there specific error messages shown?
Additionally, could you provide us with these details:
- Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
We're anticipating your response.
All the best,
Janadee
