Forum Discussion

mross1964's avatar
mross1964
Channel Surfer
2 years ago

Re: Unable to log in to Sirius XM thru Roku

Brought in another tv with Roku Ultra - used at a different location - worked fine.  Now SiriusXM app is not letting me access it - does not recognize my Roku subscription????  Please help.

Rebooted system

checked for updates

removed and reinstalled app before and after each process.

4 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Hi mross1964,

    Thank you for reaching out to the Roku Community!

    We understand that you're experiencing issues with your SiriusXM channel and we're here to help you fix them with these recommended steps:

    • Uninstalling the channel: Highlight it, hit the * button, and select "remove."
    • Network reset: From your Roku home screen, head to Settings > System > Advanced system settings > Network connection reset. 
    • Restart the device: Quickly restart your TV by unplugging it and plugging it back in. This should help clear out any temporary cache or data-related issues.
    • Reinstall the channel: by hitting the home button on your Roku remote, scrolling and selecting "Store", and then adding the channel from there.

    Note: ensure that your Roku device is connected to a stable internet connection. You can check this by navigating to Settings > Network > Check Connection on your Roku device. If your connection seems unreliable, consider restarting your router or contacting your internet service provider for help.

    For additional troubleshooting tips, visit our support page for guidance on resolving channel playback issues. 

    If you're still facing the issue after following these steps, we suggest SiriusXM contact the support team directly for further assistance. Please be advised that most of the channels on the Roku platform are created and maintained by the channel providers.

    Thank you for your cooperation!

    Best regards,
    Jharra

    • mross1964's avatar
      mross1964
      Channel Surfer
      2 years ago

      Thank you...did the network connection restart - nothing changed.

      After getting the app loaded, I get this message - Get closer to what moves you - Try free for 3 months or below it - I already have SiriusXM.

      By choosing the bottom button, I get the option of logging in with computer/mobile using a code or remote with email address (autofill).  If using the code, I get to the screen that shows I'm logged in, however, it returns to the above message, with restart subscription.  It won't go to the next screen, stating that  'We can't find an active subscription associated with your Roku Channel Store ID....

      Thank you for your input.

      • purerockracing's avatar
        purerockracing
        Newbie
        10 months ago

        funny, I am having this same problem recently with all 3 of my ROKU TVs.  All other non-ROKU TVs work fine with Sirius including mobile phones, tablets, etc.  Am I really supposed to do this rebooting process and reinstalling the Sirius Channel on all 3 ROKU TVs?  This seems very odd.  I am getting the "Your Subscription Has Expired" message when I can clearly listen to Sirius in my car and "most streaming devices" except for the ROKUs.  I have never paid for anything related to ROKU except for the channels that require a paid account, ie: Youtube TV, Sirius, etc.