Re: The Hidive channel won't play on Roku
I purchased the offer today 2 month for .99 cents per month , it shows up that i am subscribed but when i attempt to watch anything it doesn't do anything. I rebooted the system with the same results.
Forum Discussion
A warm welcome here in the Roku Community, animfan99!
Thank you for letting us know about this. No worries! We're here to help you troubleshoot The Roku Channel and help you get back on streaming HIDIVE.
Can you please confirm when did you start being unable to access this? Also, are there any error messages prompted? Kindly follow the steps provided below to help you troubleshoot the channel:
- Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
- Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
- Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
For reference, here's our support article dedicated to this: How to resolve a channel playback issue
Let us know how it goes and we'll continue assisting you from there.
Best regards,
CarlyI tried this solution (twice) and I'm still having this issue. Every other channel works fine, but when I select Hidive the screen just goes black. It comes up just fine on my phone and computer.
Me too. No luck with restart and reload. Same black screen.
I have done this 2 times without success on all 3 of my Roku devices. I have a ticket in with HiDive as well.I got a response back from HiDive that they updated the application and it "should" be fixed. It is not. I have replied back letting them know.
Welcome to the Roku Community, Bobjv_74.
Thanks for letting us know about this. We'd like to help you update the app on your Roku.
Please try highlighting the channel tile of the Hidive app and pressing the star (*) button on your remote to select "update this app."
Hope this helps!
Best regards,
Carly
Same issue.
mercymanic Thanks for the post!
I understand you’re having trouble streaming the Hidive channel on your Roku device.
First, did you sign up for the standalone app? Also, please check out the detailed troubleshooting steps on how to resolve a channel playback issue If you did and the troubleshooting steps didn’t work, it’s a good idea to reach out to the channel’s support team for further help.
Please know that many channels/apps on Roku are created, maintained, and updated by the channel providers themselves.
We hope to get this figured out soon!
Roku Community Team
