Forum Discussion

jkak4000's avatar
jkak4000
Reel Rookie
2 years ago

Re: Roku 4K streaming device shows boot screen then nothing.

Hello, I am having the same issue as described by two other users in this chain.  I have similarly tried all the troubleshooting described above.  I would like to submit a Return/Replace request  und...
app playback
RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Hi jkak4000,

We're sorry for this experience.

You can send us a PM here at the Roku Community so we can provide you with proper instructions to follow. Also, we might need personal information to assist you better.

Your response is highly appreciated.

Thanks,
Janadee

jkak4000's avatar
jkak4000
Reel Rookie
2 years ago

Hi Nadee,

I sent you a PM on Sat., but have not received any response.  Please let me know the status of the request to return/replace the device and/or if you need more information. 

 

Thanks,