Forum Discussion

Re: Paramount+ won't stream and keeps buffering

 for past week I have not been able to watch anything on paramount plus. I would like to have this resolved so I can watch since I'm paying for it, not trying to be an impatient person, I don't want to feel like I'm being ripped off here.

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  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator

    Hey bigmatt​

    We understand you're experiencing streaming issues on the Paramount+ app with your Roku device. Please try disabling ad-blocking settings on specific routers. If the issue continues, contact Paramount+ Support for help.

    Thanks,
    Roku Community Team

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator

        bigmatt​ and mstasko​

        Thanks for keeping us posted. We're glad to hear that you're issue was fixed. If you have any other questions or concerns, don't hesitate to contact us again.

        Cheers!
        Roku Community Team

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert

    Have you tried uninstalling and reinstalling the channel app? 
     
    After removing the channel, but BEFORE reinstalling it, RESTART** your Roku to clear its memory cache.  Without the restart you may not get a clean reinstall.  This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app. 
     
    Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in. 
     
    **On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.